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For Companies At a Glance
- Tasks: Lead and develop an internal IT support team to ensure smooth operations.
- Company: Respected financial software vendor with a collaborative culture.
- Benefits: Competitive salary, benefits, and opportunities for long-term progression.
- Why this job: Shape processes and drive operational excellence in a fast-growing environment.
- Qualifications: Experience managing IT support teams and strong technical knowledge.
- Other info: Visible leadership role with autonomy to uplift support functions.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial software vendor is seeking an experienced IT Support Manager to take ownership of its internal support function and drive operational excellence across a fast-growing, regulated environment. This is a hands-on leadership role, ideal for someone who thrives in a high-accountability setting and understands the demands of modern financial-services technology.
The Role
You will lead and develop a small but capable internal IT team, ensuring the smooth delivery of support, infrastructure operations, and release management. Working closely with engineering, product, and compliance stakeholders, you'll shape processes, strengthen controls, and ensure the business remains aligned with key regulatory and security frameworks.
Key Responsibilities
- Manage and mentor internal IT support teams, setting standards for performance, documentation, and service delivery
- Oversee day-to-day support operations, including incident management, escalations, and stakeholder communication
- Own release management processes, coordinating with development teams to ensure controlled, well-documented deployments
- Deliver small-scale project management across infrastructure, tooling, and process-improvement initiatives
- Maintain and enhance internal IT policies, controls, and audit readiness
- Collaborate with compliance and security teams to ensure alignment with regulatory requirements
- Drive continuous improvement across support workflows, monitoring, and reporting
Essential Experience
- Proven experience managing IT support or service-desk teams within a software, fintech, or financial-services environment
- Strong understanding of ISO27001 and its practical application within an operational setting
- Background in release management, change control, and structured deployment processes
- Solid technical grounding across Windows, networking, cloud services, and enterprise tooling
Desirable
- Exposure to ISO 27701 (privacy information management)
- Familiarity with DORA (Digital Operational Resilience Act) and its impact on IT operations, incident reporting, and resilience planning
- Experience working with financial-sector clients or regulated environments
- Knowledge of ITIL frameworks and best practices
What's on Offer
- A visible leadership role within a respected financial-software vendor
- The autonomy to shape processes, uplift maturity, and build a high-performing support function
- A collaborative culture with strong investment in technology and operational resilience
- Competitive salary, benefits, and long-term progression opportunities
IT Support Manager employer: It Search & Select
Contact Detail:
It Search & Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and IT support space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your experience in managing IT support teams and your understanding of regulatory frameworks. This is your chance to shine and demonstrate how you can drive operational excellence.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios and regulatory requirements. Practice articulating your experience with incident management and release processes. We want you to feel confident and ready to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace IT Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing IT support teams and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Support Manager role. Share specific examples of how you've driven operational excellence in previous roles, and don't forget to show your passion for the financial services sector.
Showcase Your Technical Skills: Since this role requires a solid technical grounding, make sure to list your relevant skills clearly. Whether it's Windows, networking, or cloud services, we want to know what you bring to the table. Be specific about your experience with release management and compliance too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at It Search & Select
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around IT support, release management, and compliance frameworks like ISO27001. Be ready to discuss how you've applied these in past roles, as this will show you're not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Leadership Skills
As an IT Support Manager, you'll be leading a team, so it's crucial to demonstrate your leadership style. Prepare examples of how you've mentored teams, set performance standards, and improved service delivery. This will help the interviewers see you as a proactive leader who can drive operational excellence.
✨Understand the Business Context
Familiarise yourself with the financial software industry and the specific challenges it faces. Being able to discuss how IT support aligns with business goals and regulatory requirements will show that you understand the bigger picture and can contribute strategically.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making process. Think about past incidents you've managed, how you handled escalations, and what improvements you implemented. This will help you illustrate your hands-on experience and ability to thrive in high-accountability settings.