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For Companies At a Glance
- Tasks: Provide 1st/2nd line IT support to schools and troubleshoot tech issues.
- Company: Established EdTech company in West London with a supportive team culture.
- Benefits: Competitive salary, travel expenses covered, and training opportunities.
- Why this job: Enjoy a mix of remote work and hands-on problem-solving in education.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Autonomy and career growth in a dynamic EdTech environment.
The predicted salary is between 30000 - 42000 £ per year.
An established EdTech company in West London is expanding its technical support team and looking for an IT Support Engineer who enjoys variety, autonomy, and real face-to-face problem-solving. This is a role for someone who thrives on helping users, keeping systems running smoothly, and representing a trusted brand on client sites across the region.
What You'll Be Doing
- Providing 1st/2nd line support to schools and education clients
- Working one week remotely, followed by one week visiting client sites across Berkshire, Buckinghamshire, and London
- Troubleshooting hardware, software, networking, and classroom technologies
- Installing, configuring, and maintaining devices and systems
- Building strong relationships with school staff and acting as a trusted technical advisor
- Escalating complex issues where needed and contributing to continuous service improvement
What We're Looking For
- Experience in IT support (1st/2nd line) within MSP, education, or similar environments
- Confident troubleshooting Windows, O365, networks, and common classroom technologies
- Strong communication skills and a calm, solution-focused approach
- Ability to work independently while representing the company professionally on client sites
- Full UK driving licence and willingness to travel across Berks, Bucks, and London
What's On Offer
- Competitive salary based on experience
- Mileage and travel expenses covered
- Training and development within a growing EdTech environment
- Supportive team culture with plenty of autonomy
- A role that genuinely mixes remote flexibility with hands-on technical work
IT Support Engineer employer: It Search & Select
Contact Detail:
It Search & Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the EdTech space, especially those who might know about openings. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, offer to do a quick troubleshooting demo during interviews or networking events. It’s a great way to showcase your problem-solving abilities and technical know-how.
✨Tip Number 3
Be ready for hands-on scenarios! Prepare for practical tests or role-play situations where you might need to solve a tech issue on the spot. This is your chance to shine and show how you handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out from the crowd.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your experience in 1st/2nd line support and any relevant tech you've worked with, like Windows or O365.
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Explain why you’re passionate about helping users and how you can contribute to our supportive team culture. Don’t forget to mention your problem-solving skills!
Showcase Your Communication Skills: Since this role involves working closely with clients, make sure your application demonstrates your strong communication skills. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at It Search & Select
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, O365, and common classroom technologies. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Communication Skills
Since you'll be working closely with school staff, it's crucial to demonstrate your strong communication abilities. Practice explaining technical concepts in simple terms, and think of examples where you've successfully helped users understand solutions.
✨Prepare for Real-World Scenarios
Expect to face some real-world problem-solving questions during the interview. Prepare by thinking through how you would handle various support situations, from hardware failures to network issues, and be ready to walk the interviewer through your thought process.
✨Highlight Your Autonomy and Team Spirit
This role requires a balance of independent work and teamwork. Share examples of how you've successfully worked alone on projects while also collaborating with others. This will show that you can thrive in both environments, which is key for this position.