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- Tasks: Provide expert IT support for complex issues in Windows, Office 365, and Azure.
- Company: Join a dedicated Managed Service Provider supporting local schools and colleges in Berkshire.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a collaborative work environment.
- Why this job: Make a real impact in education while working with cutting-edge technology in a dynamic team.
- Qualifications: Experience in 3rd Line Support, expertise in relevant technologies, and strong problem-solving skills required.
- Other info: Relevant certifications like Microsoft Certified: Azure Administrator are highly desirable.
The predicted salary is between 36000 - 60000 £ per year.
About Us:
We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to local schools and colleges across the Berkshire area. Our mission is to empower educational institutions with the technology they need to thrive in today's digital world.
Role Overview:
We are seeking a skilled 3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex IT issues across Windows, Office 365, and Azure environments. Your focus will be on delivering exceptional service to our clients, ensuring their systems run smoothly, efficiently, and securely.
Key Responsibilities:
- Resolve escalated technical issues related to Windows, Office 365, and Azure environments.
- Provide advanced troubleshooting and support to end-users and clients, ensuring minimal disruption to their operations.
- Collaborate with 1st and 2nd line support teams to share knowledge and streamline processes.
- Implement, configure, and manage solutions in Azure and Office 365 environments.
- Liaise with clients to understand their technical needs and provide tailored solutions.
- Proactively monitor systems, identify potential issues, and implement preventative measures.
- Contribute to documentation, including technical guides and procedures, for both internal and client use.
Requirements:
- Proven experience in a 3rd Line Support role, preferably within an MSP environment.
- Expertise in Windows Server, Office 365, and Azure technologies.
- Strong problem-solving skills with the ability to think critically and work under pressure.
- Excellent communication skills, both verbal and written, with a customer-focused approach.
- Relevant certifications, such as Microsoft Certified: Azure Administrator or similar, are highly desirable.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and certification.
- A supportive and collaborative work environment.
- The chance to make a meaningful impact in the education sector.
How to Apply:
If you’re passionate about technology and thrive in a fast-paced environment, we’d love to hear from you! Please send your CV and a cover letter outlining your experience and qualifications to [Insert contact details].
3rd Line IT Support Specialist, Slough employer: IT Search & Select
Contact Detail:
IT Search & Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Specialist, Slough
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Office 365, and Azure. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach.
✨Tip Number 3
Prepare for technical interviews by brushing up on common troubleshooting scenarios related to the technologies listed. Being able to demonstrate your problem-solving skills in real-time can impress interviewers.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the role involves liaising with clients, emphasising your ability to communicate effectively and provide tailored solutions will highlight your fit for the position.
We think you need these skills to ace 3rd Line IT Support Specialist, Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd Line Support, particularly with Windows, Office 365, and Azure. Use specific examples of past roles where you resolved complex IT issues to demonstrate your expertise.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how it aligns with the mission of the Managed Service Provider. Mention your problem-solving skills and customer-focused approach, and provide examples of how you've successfully supported clients in the past.
Highlight Relevant Certifications: If you have certifications like Microsoft Certified: Azure Administrator, be sure to mention them prominently in both your CV and cover letter. This will show that you have the necessary qualifications for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at IT Search & Select
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows, Office 365, and Azure in detail. Highlight specific challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills and technical knowledge.
✨Emphasise Communication Skills
Since the role involves liaising with clients, it's crucial to showcase your communication abilities. Practice explaining complex technical concepts in simple terms, as this will reflect your customer-focused approach.
✨Demonstrate Team Collaboration
Discuss your experience working with 1st and 2nd line support teams. Share examples of how you've collaborated to resolve issues or streamline processes, as teamwork is essential in this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills. Think of past experiences where you had to think critically under pressure, and be ready to explain your thought process and the outcomes.
