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- Tasks: Join us as a Support Engineer, providing essential tech support during a Windows upgrade project.
- Company: Be part of a dynamic team focused on cutting-edge technology and customer satisfaction.
- Benefits: Enjoy competitive pay, training opportunities, and covered expenses while working on-site.
- Why this job: This role offers hands-on experience in tech support and a chance to enhance your skills.
- Qualifications: Nppv3 or Nppv2 clearance is a must; proficiency in 1st and 2nd line support required.
- Other info: This is a full-time contract position based in Basingstoke or Portsmouth.
Support Engineer with Nppv3 clearance required. This is a Support Engineer contract role for an initial 5-month period which will see you manning a tech bar during a live Windows 10 to Windows 11 upgrade project for a Lenovo laptop suite.
Nppv3 or Nppv2 clearance is essential and you will not be considered without it. You will need to be proficient at 1st and 2nd line support and have good face to face communication skills. Good experience as a Support Analyst or Support Engineer working with Windows is essential and exposure to this sort of Windows upgrade would also be beneficial.
Please note you will only be considered if you are Nppv3 or Nppv2 cleared due to the nature of the project and you must be happy being on-site in either Basingstoke or Portsmouth full time.
To apply for this Support Engineer role, send your CV to Rob Goffin at IT Recruitment Solutions now!
Support Engineer - Nppv3 Cleared employer: IT Recruitment Solutions
Contact Detail:
IT Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - Nppv3 Cleared
✨Tip Number 1
Make sure to highlight your Nppv3 or Nppv2 clearance prominently in your discussions. This is a non-negotiable requirement, so ensure that it’s clear you meet this criterion right from the start.
✨Tip Number 2
Familiarise yourself with the specifics of Windows 10 to Windows 11 upgrades. Being able to discuss your experience and knowledge about this transition will show that you're prepared for the role.
✨Tip Number 3
Brush up on your face-to-face communication skills. Since this role involves manning a tech bar, being personable and approachable will be key to providing excellent support.
✨Tip Number 4
Be ready to discuss your previous experience in 1st and 2nd line support. Prepare examples of how you've successfully resolved issues in the past, as this will demonstrate your capability for the role.
We think you need these skills to ace Support Engineer - Nppv3 Cleared
Some tips for your application 🫡
Highlight Your Clearance: Make sure to prominently mention your Nppv3 or Nppv2 clearance in your CV and cover letter. This is a crucial requirement for the role, so don't let it get buried in the details.
Showcase Relevant Experience: Detail your experience as a Support Engineer or Support Analyst, particularly focusing on your work with Windows operating systems. Include specific examples of 1st and 2nd line support tasks you've handled.
Emphasise Communication Skills: Since good face-to-face communication skills are essential for this role, provide examples of situations where you successfully communicated technical information to non-technical users.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Mention your familiarity with Windows upgrades and any relevant projects you've worked on, especially if they involved tech bars or similar environments.
How to prepare for a job interview at IT Recruitment Solutions
✨Highlight Your Clearance
Make sure to emphasise your Nppv3 or Nppv2 clearance during the interview. This is a crucial requirement for the role, and demonstrating your eligibility upfront will set you apart from other candidates.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support, particularly in relation to Windows operating systems. Share specific examples of how you've successfully resolved issues in previous roles, especially during upgrades.
✨Demonstrate Communication Skills
Since this role involves face-to-face interaction, practice articulating your thoughts clearly and confidently. You might be asked to explain technical concepts to non-technical users, so showcasing your communication skills is key.
✨Familiarise Yourself with the Upgrade Process
Research the Windows 10 to Windows 11 upgrade process and be ready to discuss it. Understanding common challenges and solutions will show that you're proactive and knowledgeable about the project you'll be involved in.
