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- Tasks: Support users during a major Windows upgrade project at a tech bar.
- Company: Join a dynamic team working with a large Lenovo laptop suite.
- Benefits: Competitive pay of £200/day and hands-on experience in tech support.
- Why this job: Gain valuable skills in a fast-paced environment while making a real impact.
- Qualifications: Must have Nppv3 or Nppv2 clearance and experience in 1st/2nd line support.
- Other info: On-site roles available in Portsmouth or Basingstoke for an initial 5-month contract.
Service Desk Analyst / 1st Line Support Engineer with Nppv3 clearance (or Nppv2 clearance) required. This is a contract role for an initial 5-month period which will see you manning a tech bar during a live Windows 10 to Windows 11 upgrade project for a large Lenovo laptop suite (~20,000 units). There are 3 roles available (on-site) and you can be based in either Portsmouth or Basingstoke.
Live Nppv3 or Nppv2 clearance is essential and you will not be considered without it. You will need to be proficient at 1st and 2nd line support and have good face to face communication skills. Good experience as a Service Desk Analyst / 1st Line Support Engineer working with Windows is essential and exposure to this sort of Windows upgrade would also be beneficial.
Please note you will only be considered if you are Nppv3 or Nppv2 cleared due to the nature of the project and you must be happy being on-site in either Basingstoke or Portsmouth full time.
To apply for this role, send your CV to Rob Goffin at IT Recruitment Solutions now!
Service Desk Analyst - Nppv3 cleared employer: IT Recruitment Solutions
Contact Detail:
IT Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Nppv3 cleared
✨Tip Number 1
Make sure your Nppv3 or Nppv2 clearance is up to date and clearly mentioned in your CV. Since this role requires live clearance, it's crucial that you highlight this to stand out from other candidates.
✨Tip Number 2
Familiarise yourself with the specifics of Windows 10 to Windows 11 upgrades. Being able to discuss your knowledge and any relevant experience during an interview will show that you're prepared for the role.
✨Tip Number 3
Brush up on your face-to-face communication skills. As this role involves direct interaction with users at the tech bar, demonstrating your ability to communicate effectively will be key in impressing the hiring team.
✨Tip Number 4
Research StudySmarter and our values before the interview. Understanding our company culture and how you can contribute will help you align your answers with what we’re looking for in a candidate.
We think you need these skills to ace Service Desk Analyst - Nppv3 cleared
Some tips for your application 🫡
Highlight Your Clearance: Make sure to prominently mention your Nppv3 or Nppv2 clearance in your CV and cover letter. This is a crucial requirement for the role, so don't let it get buried in the details.
Showcase Relevant Experience: Detail your experience as a Service Desk Analyst or 1st Line Support Engineer, especially any work related to Windows upgrades. Use specific examples to demonstrate your proficiency in both 1st and 2nd line support.
Emphasise Communication Skills: Since good face-to-face communication skills are essential for this role, include examples of how you've successfully interacted with users in previous positions. Highlight any customer service training or experience you have.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'tech bar', 'Windows 10 to Windows 11 upgrade', and 'on-site support' to make your application stand out.
How to prepare for a job interview at IT Recruitment Solutions
✨Showcase Your Clearance
Make sure to highlight your Nppv3 or Nppv2 clearance during the interview. This is a crucial requirement for the role, so be prepared to discuss how you obtained it and any relevant experiences that demonstrate your reliability and trustworthiness.
✨Demonstrate Technical Proficiency
Be ready to talk about your experience with 1st and 2nd line support, especially in relation to Windows operating systems. Prepare examples of past roles where you successfully resolved technical issues, particularly during upgrades or migrations.
✨Emphasise Communication Skills
Since this role involves face-to-face interactions, it's important to showcase your communication skills. Practice explaining technical concepts in simple terms and be prepared to discuss how you handle customer queries and complaints effectively.
✨Familiarise Yourself with the Upgrade Process
Research the Windows 10 to Windows 11 upgrade process and be ready to discuss any relevant experience you have. Understanding common challenges and solutions during such upgrades will demonstrate your preparedness for the role.
