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- Tasks: Support users during a Windows upgrade project at a tech bar.
- Company: Join a dynamic team focused on tech support and user experience.
- Benefits: Earn £200/day with potential for contract extension.
- Why this job: Gain hands-on experience in a fast-paced environment while enhancing your tech skills.
- Qualifications: Nppv3 or Nppv2 clearance is essential; experience in 1st and 2nd line support required.
- Other info: On-site role in Basingstoke or Portsmouth; full-time commitment needed.
Service Desk Analyst/1st Line Support/Support Engineer with Nppv3 clearance required. This is a contract role for an initial 5-month period which will see you manning a tech bar during a live Windows 10 to Windows 11 upgrade project for a Lenovo laptop suite. Nppv3 or Nppv2 clearance is essential and you will not be considered without it.
You will need to be proficient at 1st and 2nd line support and have good face to face communication skills. Good experience as a Service Desk Analyst/1st Line Support or Support Engineer working with Windows is essential and exposure to this sort of Windows upgrade would also be beneficial.
Please note you will only be considered if you are Nppv3 or Nppv2 cleared due to the nature of the project and you must be happy being on-site in either Basingstoke or Portsmouth full time.
To apply for this role, send your CV to Rob Goffin at IT Recruitment Solutions now!
Service Desk Analyst/1st Line Support - Nppv3 Cleared employer: IT Recruitment Solutions
Contact Detail:
IT Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst/1st Line Support - Nppv3 Cleared
✨Tip Number 1
Make sure you highlight your Nppv3 or Nppv2 clearance prominently in your discussions. This is a crucial requirement for the role, and mentioning it early on will show that you meet one of the key criteria.
✨Tip Number 2
Prepare to discuss your experience with Windows upgrades, particularly from Windows 10 to Windows 11. Having specific examples ready will demonstrate your hands-on knowledge and make you stand out as a candidate.
✨Tip Number 3
Practice your face-to-face communication skills. Since this role involves direct interaction at a tech bar, being able to convey technical information clearly and confidently will be essential.
✨Tip Number 4
Familiarise yourself with the specific tools and software used in 1st and 2nd line support roles. Being knowledgeable about common issues and solutions can help you impress during any informal chats or interviews.
We think you need these skills to ace Service Desk Analyst/1st Line Support - Nppv3 Cleared
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience as a Service Desk Analyst or in 1st Line Support roles. Detail your proficiency with Windows operating systems and any specific experience you have with Windows upgrades, particularly from Windows 10 to Windows 11.
Showcase Communication Skills: Since good face-to-face communication skills are essential for this role, include examples of how you've effectively communicated with users in previous positions. This could be through resolving issues, providing support, or training users.
Mention Nppv3 Clearance: Clearly state your Nppv3 or Nppv2 clearance status in your CV or cover letter. This is a crucial requirement for the role, so make it prominent to ensure it catches the recruiter's attention.
Tailor Your CV: Customise your CV to align with the job description. Use keywords from the job posting, such as 'tech bar', '1st and 2nd line support', and 'contract role', to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at IT Recruitment Solutions
✨Showcase Your Nppv3 Clearance
Make sure to highlight your Nppv3 or Nppv2 clearance during the interview. This is a crucial requirement for the role, so be prepared to discuss how you obtained it and any relevant experiences that demonstrate your reliability and trustworthiness.
✨Demonstrate Technical Proficiency
Be ready to talk about your experience with 1st and 2nd line support, especially in relation to Windows operating systems. Prepare examples of past situations where you successfully resolved technical issues, particularly during upgrades or migrations.
✨Emphasise Communication Skills
Since this role requires good face-to-face communication skills, practice articulating your thoughts clearly and confidently. Think of scenarios where you effectively communicated with users to resolve their issues, as this will show your ability to interact well in a tech bar environment.
✨Prepare for On-Site Work Discussion
As the position requires full-time on-site work in Basingstoke or Portsmouth, be ready to discuss your availability and willingness to work in these locations. Showing enthusiasm for being part of the team on-site can make a positive impression.
