IT Professional Services Limited seeks a Service Desk Lead to manage day-to-day delivery of the Service Desk and onsite support for a key customer. You will lead a team of analysts and site engineers, acting as the senior escalation point and operational owner of the service.
You will drive incident resolution, proactive communication, and adherence to agreed service standards while developing knowledge bases and coaching staff for continuous improvement.
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Service Desk Lead: 24x7 Support & Incident Command employer: IT Professional Services Limited
Join a dynamic and collaborative team as a Network Technical Architect, where your expertise will directly influence the design and implementation of cutting-edge network solutions. Located in DH2 1AQ, we offer a hybrid working model that promotes work-life balance, alongside a clearly defined training and progression plan, generous annual leave, and enhanced parental benefits. With a focus on employee growth and a supportive work culture, this is an excellent opportunity for those seeking meaningful and rewarding employment in a thriving environment.
Contact Details:
IT Professional Services Limited Recruitment Team
