We are recruiting an IT Service Desk Analyst to join an established IT support team on an initial three-month contract. This is an excellent opportunity for an IT Support Analyst with hands-on experience providing 1st and 2nd line technical support in a busy, customer-focused environment. You will be responsible for supporting end users, resolving technical issues, managing service requests and ensuring a high standard of IT support across the business. Key Responsibilities Provide 1st line and some 2nd line IT support to end users via telephone, email and service desk ticketing systems. Diagnose and resolve hardware, software and connectivity issues. Support Windows desktops, laptops, mobile devices and printers. Administer user accounts, passwords and security groups within Active Directory. Support Microsoft 365 applications and user environments. Assist with Microsoft Intune and mobile device management. Manage IT incidents and service requests, ensuring timely resolution or escalation. Support user onboarding and offboarding processes. Maintain accurate records of incidents, assets and technical documentation. Provide clear, professional communication to end users throughout the resolution process. Assist with occasional onsite technical support where required. Skills and Experience Required Previous experience working in an IT Service Desk, Helpdesk or IT Support Analyst position. Good knowledge of Windows operating systems and desktop troubleshooting. Experience supporting Active Directory and Microsoft 365. Familiarity with Microsoft Intune or other device management solutions. Experience using an IT ticketing system. Good understanding of basic networking and connectivity troubleshooting. Excellent communication and customer service skills. Ability to prioritise incidents, take ownership of issues and work independently. Desirable Skills ITIL knowledge or certification. Experience providing 2nd line support. Previous experience with enterprise applications.
IT Service Desk Analyst - 1st/2nd Line Support - Derby (inside IR35) employer: IT People Recruitment
IT People Recruitment is an excellent employer, offering a dynamic work environment where your expertise in SAP EWM will be valued and utilised in a major S/4HANA programme. With a strong focus on employee growth, you will have the opportunity to enhance your skills while working alongside a supportive team during the critical go-live phase in the United Kingdom. Enjoy the flexibility of a part-time role with immediate start options, fostering a culture that prioritises both professional development and work-life balance.
