At a Glance
- Tasks: Provide firstline and secondline IT support for a variety of technical issues.
- Company: Join a well-established Managed Service Provider with a supportive team.
- Benefits: Enjoy a competitive salary, full benefits package, and personal learning time.
- Other info: Great opportunity for career growth in a dynamic office environment.
- Why this job: Kickstart your tech career while solving real-world problems and learning new skills.
- Qualifications: Good knowledge of Windows OS, Microsoft 365, and networking basics.
The predicted salary is between 26000 - 32000 £ per year.
Skills: Firstline/Secondline Support, Windows 7-11, Windows Server up to 2025, Microsoft 365, Active Directory, Networking (LANs/WANs/Hubs/Routers), Cybersecurity
Location: Hull (fully office based Mon-Fri)
Salary: £26,000 - £32,000 + Full Benefits Package
Well established Managed Service Provider are immediately seeking an IT Support Analyst to join their expanding team. Their clients range from both public sector and private sector clients, with a very wide range of issues from Windows O/S, Windows Server, hardware, and networking/cybersecurity etc.
All successful candidates, regardless of skillset and experience level, start as a firstline support analyst in order to become accustomed to the wide range of issues dealt with, as well as the stringent process/methodology of dealing with client calls.
Technically, candidates must ideally possess good skills in Windows 10/11, Windows Server 2016/2019/2025, Microsoft 365, Active Directory, as well as exposure to networking (LANs / WANs / VPNs / TCP/IP / Firewalls,etc), cybersecurity skills etc. There is no expectation that you possess all these skills, but a good complement of them would be appreciated. The skills that you do not possess can be an opportunity to learn these new technologies in the two hours per week that are given to personal learning.
Candidates from a MSP background, or Education School/Academy multi-site operational environment (who would be accustomed to a wide variety of technical problems, both software and hardware related) would be highly preferable. However, candidates from an internal support role would also be considered.
Strong communication skills, a can-do attitude, and a passion for technology, and yearning to learn new technologies are a pre-requisite for this role.
This role is commutable from Hull, Beverley, Hessle, Barton-upon-Humber, Brough, North Ferriby, Howden, Goole, Market Weighton, York.
Potential candidates must be fully eligible to work in the UK without the need for visa sponsorship (either now or in the future).
IT Support Analyst - Kingston upon Hull employer: IT Mob Limited
As a well-established Managed Service Provider located in Kingston upon Hull, we pride ourselves on fostering a supportive and dynamic work environment where IT Support Analysts can thrive. Our commitment to employee growth is evident through our structured training programmes, including dedicated time for personal learning each week, ensuring that you can expand your technical skills while working with a diverse range of clients. With a comprehensive benefits package and a culture that values collaboration and innovation, we are an excellent employer for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - Kingston upon Hull
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IT Mob Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IT Mob Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IT Mob Limited!
✨Direct Apply to IT Mob Limited
Let's not forget to apply directly through the IT Mob Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst - Kingston upon Hull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IT Mob Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IT Mob Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IT Mob Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
