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- Tasks: Be the first point of contact for customers, ensuring smooth delivery processes.
- Company: Join IT FUTURE SERVICES, part of the thriving Culina Group, known for its winning culture.
- Benefits: Enjoy 20 days leave, a pension scheme, and discounts on gym memberships and retail.
- Why this job: Experience a supportive environment where you're valued and can grow in logistics.
- Qualifications: GCSEs in Maths and English, customer service experience, and good IT skills required.
- Other info: Diversity and inclusion are key; learning opportunities available for all employees.
The predicted salary is between 22755 - 26644 £ per year.
Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors. At Culina, we have a winning culture. We believe that our culture is one of the reasons our company continues to thrive—a place where you're valued, challenged, and inspired!
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site. As a Customer Controller, you'll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Shift: Various available, 18.00-06.00
Salary: £26,944 per annum
Key Duties of Customer Controller:
- Act as the first point of contact with our customers about their deliveries, from prior to collection to delivery, escalating issues as required.
- Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer requirements.
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
- Action Driverline calls.
- Liaise with the Forecasting, Planning, and AM teams regarding extra or short-notice loads, and any additional costs if applicable.
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Ensure information reported is accurate; seek sign-off from CS Manager when guidance is needed.
- Learn and use Customer-specific systems.
- Ensure all additional costs are captured and reported correctly within the agreed timeframe.
- Complete reports such as Customer dashboards and discrepancy reports as per requirements, liaising with CS Manager/Account Manager.
- Ensure all consignments are rated accurately to our Commercial rate card within timescales.
- Complete a daily task list to confirm all requirements are fulfilled before end of day.
- Support the Customer Service team as needed.
- Stay updated with news items, vacancies, and process updates via the ESL Intranet system.
Qualifications:
- GCSE grade C or above in Maths and English.
- Equivalent of 5 GCSE grade C or above.
- Previous experience within a customer service environment.
- Good geographical or transport knowledge.
- Good numeracy and literacy skills for efficient and accurate task execution.
- Proficiency in Microsoft systems, especially Excel and Outlook.
Additional Information:
We are committed to making Stobart a great place to work, promoting diversity and inclusion. Our learning and development programs are available to all employees to help you grow within logistics and foster a positive team culture.
Benefits:
- 20 days annual leave plus Bank holidays.
- Contributory pension scheme (5% employee, 3% employer).
- Employee Assistance Programme offering confidential support 24/7.
- Eye care vouchers for savings on eye tests and glasses.
- Recognition programs including bonuses, awards, and long service recognition.
- Access to retail discounts through our benefit platform.
- Partnership with PureGym for discounted memberships.
If you meet the requirements and are ready for your next career step, please apply now and join our #WinningTeam!
Customer Controller employer: IT FUTURE SERVICES
Contact Detail:
IT FUTURE SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Controller
✨Tip Number 1
Familiarise yourself with the logistics and transport industry, especially focusing on customer service roles. Understanding the key challenges and expectations in this field will help you stand out during discussions.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as proficiency in this software is crucial for the role. Consider creating sample reports or dashboards to demonstrate your ability to handle data effectively.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as these will showcase your suitability for the role.
✨Tip Number 4
Network with current or former employees of Stobart or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Controller
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key duties and qualifications required for the Customer Controller position. Tailor your application to highlight relevant experiences that align with these responsibilities.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience, particularly in logistics or transport. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at Stobart. Mention specific examples of how your skills and experiences make you a great fit for the Customer Controller position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Controller role.
How to prepare for a job interview at IT FUTURE SERVICES
✨Know the Company
Before your interview, take some time to research IT Future Services and Stobart. Understand their values, culture, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Customer Service Skills
As a Customer Controller, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experience and how you've handled challenging situations. Use specific examples to illustrate your problem-solving skills.
✨Familiarise Yourself with Relevant Systems
The role requires proficiency in various systems, especially Excel and Outlook. Brush up on your skills and be ready to discuss how you've used these tools in past roles. If possible, mention any experience with logistics or customer-specific systems.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team, company culture, or specific duties of the Customer Controller role. This shows your enthusiasm and helps you determine if it's the right fit for you.
