At a Glance
- Tasks: Coordinate IT support tickets and ensure exceptional service delivery.
- Company: Dynamic managed services provider with a focus on client satisfaction.
- Benefits: Salary up to £40,000, hybrid working, and generous annual leave.
- Other info: Great career development opportunities and a supportive work culture.
- Why this job: Be the key link between clients and engineers in a fast-paced environment.
- Qualifications: Experience in IT support coordination and strong leadership skills.
As the Service Dispatch Manager you will coordinate IT support tickets, ensuring the right resources are deployed at the right time to deliver exceptional service. You will act as a critical control point between clients, support engineers, and management, owning ticket prioritisation, escalation handling, authorisation workflows, and day‑to‑day team oversight.
The ideal candidate is highly organised, process‑driven, and confident in managing both people and client expectations in a fast‑paced MSP environment.
Qualifications
- Experience coordinating IT support operations in a managed services environment.
- Strong organisational and prioritisation skills.
- Excellent communication and leadership abilities.
Benefits
- Salary between £35,000 – £40,000 per annum, based on experience.
- Hybrid working with office located in Exeter – applicants must be able to work from the Exeter office.
- Hybrid workplace, flexible hours, and emphasis on work‑life balance.
- Company‑subsidised pension and health insurance.
- Cycle‑to‑work scheme, tech scheme approved, and 29 days annual leave.
- Opportunities for career development and funded training.
- Exceptional client and colleague retention rates.
Due to the nature of this role, we are unable to consider applicants unwilling or unable to work from our Exeter office.
Service Dispatch Manager in Exeter employer: IT Champion Ltd
As a Service Dispatch Manager at our Exeter office, you will thrive in a supportive and dynamic work culture that prioritises employee well-being and professional growth. With benefits like hybrid working, flexible hours, and a strong emphasis on work-life balance, we ensure our team members are equipped for success while enjoying 29 days of annual leave and opportunities for funded training. Join us to be part of a company that values exceptional service delivery and fosters a collaborative environment.
