At a Glance
- Tasks: Coordinate IT support tickets and ensure exceptional service delivery.
- Company: Established MSP with a growing team and ambitious culture.
- Benefits: Stability, career progression, health insurance, and 29 days annual leave.
- Other info: Work from our Exeter office and be part of a supportive environment.
- Why this job: Join a dynamic team using the latest technology to make a real impact.
- Qualifications: Highly organised, process-driven, and confident in managing people and expectations.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
The Helpdesk Manager is responsible for the effective coordination of IT support tickets, ensuring the right resources are deployed at the right time to deliver exceptional service. This role acts as a critical control point between clients, support engineers, and management, owning ticket prioritisation, escalation handling, authorisation workflows, and day-to-day team oversight.
Qualifications
The ideal candidate is highly organised, process-driven, and confident in managing both people and client expectations in a fast-paced MSP environment.
Benefits
- Organically growing year on year, offering stability and opportunities to progress
- Established for 15 years +
- A growing team of around 30 people
- Fantastic client and colleague retention
- Use of the latest technology
- Be part of a highly ambitious team
- Company subsidised pension
- Health Insurance
- Cycle to work and tech scheme approved
- 29 days of annual leave
Location Requirement
Due to the nature of this role, we are unable to consider applicants unwilling or unable to work from our Exeter office.
Helpdesk Manager in Exeter employer: IT Champion Ltd
As a Service Dispatch Manager at our Exeter office, you will thrive in a supportive and dynamic work culture that prioritises employee well-being and professional growth. With benefits like hybrid working, flexible hours, and a strong emphasis on work-life balance, we ensure our team members are equipped for success while enjoying 29 days of annual leave and opportunities for funded training. Join us to be part of a company that values exceptional service delivery and fosters a collaborative environment.
