At a Glance
- Tasks: Engage with warm leads and connect them with our Sales Consultants.
- Company: Join a fast-growing online training provider in the IT sector.
- Benefits: Earn £600/month plus commission, enjoy 21 days annual leave, and work remotely.
- Other info: Enjoy a supportive team environment with weekends off and full-time hours.
- Why this job: Make a real impact by helping others launch their IT careers from home.
- Qualifications: Strong communication skills and experience in customer service or lead generation preferred.
The predicted salary is between 7200 - 7200 £ per year.
Introduction
Company: IT Career Switch
Location: Remote (UK-based)
Salary: £600 per month
Job Type: Full-Time / Remote
About IT Career Switch
IT Career Switch is a fast-growing online training provider helping individuals launch successful careers in IT and related industries. As a fully online company, we pride ourselves on delivering outstanding customer service and ensuring every enquiry is handled professionally and efficiently.
Duties & Responsibilities
Role Overview
We are seeking a professional and motivated Inbound Lead Coordinator to join our remote team. This role is responsible for contacting prospective customers over the phone who have expressed an interest in our training programmes and connecting qualified prospects with our Sales Consultants.
Key Responsibilities
- Contact warm inbound leads
- 200+ calls a day
- Engage existing leads and identify interest in our training programmes
- Transfer qualified leads directly to the appropriate Sales Consultant
- Accurately record call outcomes and update customer information within our CRM system
- Maintain detailed notes and administrative records of all interactions
- Follow up with leads where appropriate to maximise conversion opportunities
- Deliver an excellent customer experience and represent the company professionally at all times
Requirements
- Perfect spoken English with a clear, confident, and professional telephone manner
- Excellent communication, questioning, and listening skills
- Comfortable making a high volume of outbound calls each day
- Strong organisational and administrative skills
- Ability to build rapport quickly and engage prospective customers
- Self-motivated with the ability to work independently from home
- Reliable internet connection and quiet working environment
- Previous experience in lead generation, telesales, customer service, appointment setting, or outbound calling preferred
- Experience using CRM systems would be advantageous
Desired Experience & Qualification
- Friendly and professional
- Excellent communication skills
- Organised and detail-oriented
- Self-motivated
- Dependable and punctual
- Able to work independently from home
Package & Remuneration
- Salary: £600 per month
- Commission: up to £100 a month
- Fully remote position (work from home)
- Monday to Friday working schedule (9:30am – 5:30pm UK time)
- Weekends off
- 21 days annual leave
- Full time off over Christmas & New Year
Opportunity to work with a growing international team
Supportive and collaborative working environment
Interested?
Inbound Lead Coordinator (Work From Home) in London employer: IT Career Switch
IT Career Switch is an exceptional employer, offering a fully remote work environment that promotes flexibility and work-life balance. With a strong focus on employee growth, we provide opportunities to develop your skills in a supportive and collaborative atmosphere, while also enjoying benefits such as 21 days of annual leave and full time off over Christmas and New Year. Join our dynamic team and be part of a fast-growing company dedicated to helping individuals succeed in their IT careers.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Lead Coordinator (Work From Home) in London
✨Tip Number 1
Get to know the company inside out! Research IT Career Switch and understand their training programmes. This way, when you chat with leads, you can confidently answer questions and show genuine interest.
✨Tip Number 2
Practice your phone skills! Make sure you’re comfortable making calls and engaging with people. Role-play with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Stay organised! Use a system to keep track of your calls and follow-ups. This will help you manage your time effectively and ensure no lead falls through the cracks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining our team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Inbound Lead Coordinator (Work From Home) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Inbound Lead Coordinator role. Highlight your relevant experience in lead generation and customer service, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of phone interaction, let your written communication shine! Use clear and professional language in your application to demonstrate your excellent communication skills right from the start.
Be Organised:We love a well-structured application! Keep your CV and cover letter neat and easy to read. Make sure to include all necessary details about your experience and skills, so we can see how organised you are.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at IT Career Switch
✨Know the Company Inside Out
Before your interview, take some time to research IT Career Switch. Understand their training programmes, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Phone Skills
Since this role involves making a high volume of calls, practice your telephone manner. Record yourself or do mock calls with a friend to refine your communication skills. Focus on being clear, confident, and friendly – it’s all about making that great first impression!
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around lead generation and customer service. Prepare specific examples from your past experiences that demonstrate your skills and how you can contribute to the team. The STAR method (Situation, Task, Action, Result) can be really helpful here.
✨Show Your Organisational Skills
As an Inbound Lead Coordinator, being organised is key. During the interview, highlight any tools or methods you use to stay organised, especially if you have experience with CRM systems. Mention how you keep track of leads and follow-ups to maximise conversion opportunities.
