At a Glance
- Tasks: Help students thrive by providing top-notch customer service and support throughout their learning journey.
- Company: Join IT Career Switch, a fast-growing online training provider with a focus on customer satisfaction.
- Benefits: Earn £700/month, enjoy remote work, 21 days annual leave, and a supportive team environment.
- Other info: Work Monday to Friday, with weekends off and opportunities for growth.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic role.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 8400 - 8400 £ per year.
IT Career Switch is a fast-growing online training provider helping individuals launch successful careers in IT and related industries. As a fully online company, we pride ourselves on delivering outstanding customer service and ensuring every enquiry is handled professionally and efficiently.
We are looking for a proactive and customer-focused Customer Service Advisor to join our Student Care team. This role is ideal for someone who enjoys helping customers, resolving queries, and ensuring a positive customer experience throughout every stage of the customer journey. You will support students across a range of our Traineeships, managing enquiries by phone and email, processing requests in line with company policies, and maintaining accurate records within our CRM system. This is a varied role that requires excellent communication, strong organisational skills, and the ability to manage multiple priorities.
Key Responsibilities- Provide exceptional customer service via phone, email, and online channels.
- Support students throughout their learning journey, from enrolment to completion.
- Manage student requests, including cancellations, extensions, course changes, and account updates.
- Process course administration accurately, including exam bookings, vouchers, and learner records.
- Maintain accurate student information and activity within the CRM system.
- Proactively resolve customer queries and escalate complex issues where required.
- Monitor student progress and complete follow-up actions to support engagement and retention.
- Collaborate with internal teams to ensure a seamless student experience.
- Complete general administrative tasks while maintaining accuracy and attention to detail.
- Previous experience in customer service or customer support.
- An excellent communicator with strong interpersonal skills and perfect spoken English.
- Strong organisational and time management abilities.
- A professional and empathetic approach to customer interactions.
- Excellent attention to detail and accuracy.
- Confidence using CRM systems and Microsoft Office applications.
- The ability to prioritise a busy workload and work independently.
- A positive attitude with a genuine passion for helping customers.
- Experience in a customer-facing role.
- Experience within education, training, or online learning.
- Experience using Zoho CRM or similar CRM software.
- The ability to remain calm under pressure.
- Excellent attention to detail.
- A collaborative approach and willingness to support colleagues across departments.
- A commitment to delivering an exceptional customer experience.
- Salary: £700 per month
- Commission: around £50 to £300 a month
- Fully remote position (work from home)
- Monday to Friday working schedule (9:30am – 5:30pm UK time)
- Weekends off
- 21 days annual leave
- Full time off over Christmas & New Year
- Opportunity to work with a growing international team
- Supportive and collaborative working environment
Interested?
Customer Service Advisor in London employer: IT Career Switch
Join a dynamic and supportive environment where your career in IT can flourish! As a Trainee Network Infrastructure Engineer, you'll benefit from comprehensive training, hands-on experience, and a clear pathway to advancement within a thriving industry. With flexible learning options and strong partnerships with leading IT companies, this role offers not just a job, but a meaningful career journey in a rapidly growing field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IT Career Switch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IT Career Switch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IT Career Switch:Your cover letter is your chance to shine! Tell us why you want to work at IT Career Switch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IT Career Switch!
How to prepare for a job interview at IT Career Switch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
