At a Glance
- Tasks: Join our team to manage e-commerce operations, provide technical support, and engage in field engineering.
- Company: Dynamic sister companies, IT And General and XCommNet, focused on growth and innovation.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for career progression and learning in a fast-paced, small business setting.
- Why this job: Perfect for those who thrive in varied roles and want to make a real impact.
- Qualifications: No prior experience needed; just bring your motivation and adaptability.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a motivated and adaptable individual to join our team across two sister companies, IT And General (ITG) and XCommNet (XCN). This is a hands‑on role combining e‑commerce operations, technical support, field engineering, and business development within a small business environment where initiative, reliability, and quick thinking matter.
Working style
- This role is NOT a narrowly defined desk job.
- It suits someone who is dependable, adaptable, and comfortable switching between office work, customer support, site visits, and commercial activity while helping two small, growing businesses operate effectively.
At a glance
- Office‑based role with regular on‑site client work
- Morning presence is important for order processing and dispatch
- Best suited to someone who enjoys variety and ownership
What the role covers
- ITG e‑commerce operations and customer support
- XCN on‑site installs, temporary connectivity, and live‑event support
- Sales, networking, tenders, and relationship building across both businesses
Role overview and key responsibilities (What you’ll be doing)
ITG operations and e‑commerce
- Manage daily order processing, fulfillment, stock control, returns, and courier coordination.
- Support customer enquiries, product guidance, and order‑related problem solving.
- Work to daily dispatch timelines, with particular focus on the morning order cut‑off window.
Technical support and device preparation
- Provide first‑line support, log and manage tickets, and elevate more complex issues where needed.
- Prepare and configure routers, firewalls, and related networking equipment for customer deployment.
- Troubleshoot connectivity and network issues with a calm, structured approach.
XCN field engineering and on‑site work
- Attend client sites to install networking equipment and temporary internet solutions.
- Support stop‑gap connectivity during office moves, construction projects, and temporary setups.
- Act as an on‑site technical presence for broadcasting, filming, events, and festivals where rapid diagnosis is essential.
Sales and business development
- Attend networking events and build relationships with new and existing customers.
- Identify opportunities, support tenders and proposals, and follow up commercial leads.
- Contribute to broader growth by combining technical credibility with strong customer engagement.
Qualifications
This role is open to candidates without prior direct experience in networking or IT, provided they demonstrate strong motivation, adaptability, and a willingness to learn. The staged progression in compensation reflects both the training investment made by the company and the expectation that the successful candidate will quickly develop the skills required to contribute independently across operational, technical, and client‑facing responsibilities.
Skills and profile
- Strong communication and customer‑facing confidence
- Proactive, hands‑on mindset with good troubleshooting instincts
- Full UK driving licence
- Willingness to travel occasionally, mainly within London and surrounding areas
- Interest in networking, infrastructure, or cybersecurity
- Exposure to IT, networking, or technical study
- Comfort working in a small team where duties can vary from day to day
- Ability to build trust with clients and spot commercial opportunities
Technical Operations & Network Support Associate in London employer: IT AND GENERAL
Join a dynamic and supportive team at IT And General (ITG) and XCommNet (XCN), where your adaptability and initiative will be valued in a hands-on role that blends e-commerce operations, technical support, and field engineering. Enjoy a vibrant work culture that encourages personal growth through diverse responsibilities and regular client interactions, all while contributing to the success of two innovative businesses in a collaborative environment. With opportunities for professional development and a focus on employee well-being, this is an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations & Network Support Associate in London
✨Tip Number 1
Get to know the companies you're applying to! Research IT And General and XCommNet, understand their values, and think about how your skills can help them grow. This will not only boost your confidence but also show them you're genuinely interested.
✨Tip Number 2
Networking is key! Attend industry events or local meet-ups where you can connect with potential colleagues or clients. Building relationships can open doors that a CV just can't, so get out there and chat!
✨Tip Number 3
Be ready for hands-on tasks during interviews. Since this role involves a mix of technical support and fieldwork, be prepared to demonstrate your problem-solving skills on the spot. Show them you can think on your feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team at StudySmarter!
We think you need these skills to ace Technical Operations & Network Support Associate in London
Some tips for your application 🫡
Show Your Adaptability:In your application, highlight experiences where you've had to switch between different tasks or roles. We love candidates who can juggle various responsibilities, just like this role requires!
Be Personable:Since this job involves a lot of customer interaction, make sure your application reflects your strong communication skills. Share examples of how you've built relationships in the past – it’ll show us you’re a great fit!
Demonstrate Initiative:We appreciate candidates who take the lead. Include instances where you've proactively solved problems or taken on new challenges. This shows us you're ready for the hands-on nature of the role.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at IT AND GENERAL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like e-commerce operations and technical support. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Show Off Your Adaptability
This role requires someone who can switch between tasks seamlessly. Prepare examples from your past experiences where you’ve had to adapt quickly or juggle multiple responsibilities. Highlighting your flexibility will demonstrate that you’re a great fit for their dynamic environment.
✨Brush Up on Technical Knowledge
Even if you don’t have direct experience in networking or IT, it’s important to show your interest and willingness to learn. Do some research on basic networking concepts and be ready to discuss any relevant coursework or projects. This shows initiative and eagerness to grow.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you gauge if this is the right fit for you.
