Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide on-site and remote IT support to customers, ensuring high satisfaction.
- Company: Join IT Ambulance, a growing business transforming IT for mid-sized organisations.
- Benefits: Enjoy flexible working, car allowance, private medical options, and extra holiday after 5 years!
- Why this job: Be part of a dynamic team, work with new technologies, and make a real impact.
- Qualifications: Ideal for IT graduates with 6+ years experience and strong customer communication skills.
- Other info: Full UK driving licence required; on-site support is only 25% of the role.
The predicted salary is between 29280 - 40800 £ per year.
Applying for this role is straightforward. Scroll down and click on Apply to be considered for this position.
Location: Initial training/probation period will be in our Aylesbury office then the successful candidate will be working from home supporting our West London based customers both on site and remotely.
Salary: £36,500 per annum OTE (Incl. Car Allowance). All of our team exceed targets.
Contract: Full time, permanent.
Benefits: Car Allowance, Private Medical Option, Critical Illness Option, Death in Service Benefit, NEST Pension, Flexible Working, Home Working, Company Mobile Phone, Workwear, Extra 5 Days of Holiday after 5 years, Technician of the Year Award, Overtime Payments, Out of Hours Allowance and home working allowance!
IT Ambulance provides IT Transformation, Management and Support for mid-sized organisations. With support hubs throughout the South of England, IT Ambulance is a well-established and growing business with a team of exceptional individuals.
We currently have an exciting opportunity for an experienced Support Technician to strengthen our team and help improve our support relationship with our existing clients. The Support Technician role is critical to the business growth of IT Ambulance within the market as we supply excellent service to existing clients.
The Technician’s role is the main customer facing interface for the company; providing both on-site support for named customers and remote IT Support for local and regional customers. The successful candidate will work with a high degree of autonomy, while utilising the skills and experience of the broader team as a whole. Work will be hands-on, in a usually fast-paced customer-oriented environment.
Our ideal candidate:
- A University or College IT graduate with 6+ years support experience
- A Microsoft administration qualified (200 Level) Technician (or willing to pass exam within 6 months)
- Relish working with new technologies and their challenges
- Mental agility with the ability to learn quickly while being enthusiastic and eager to succeed
- Excellent customer facing communication and customer handling skills
- Polite and professional in approach and appearance
- Careful, thorough and able to document and follow processes
- Team player with “Superhuman” patience
- Thorough knowledge of Windows 10, Server 2019 and predecessors, HyperV, Microsoft Exchange 2019 and predecessors, Office 365, Networks and Backups
- Knowledge of Apple Mac, iPhone, Android, VM Ware, and Sonicwall advantageous
- Experience of Azure, Cloud Migrations and MS265
The candidate will be required to have a full UK driving licence as use of a company car is provided as part of this role, however on-site support represents perhaps only 25% of this function.
The Role:
- Provide on-site technical support to our customers
- Provide telephone and email based technical support to our customers
- Provide occasional Out of Hours support, in turn, as part of our rota
- Support team mates
- Support servers, MS cloud and hybrid infrastructures
- Ensure customers systems are properly documented
- Ensure that all work is carried out in accordance with our Best Practice guides, ISO9001:2015 and ISO standards in an auditable manner
- Maintain a positive working relationship with your customers in order to facilitate high customer satisfaction
To apply for this role, please submit your current CV and cover letter for consideration in the first instance.
IT Support Technician employer: IT Ambulance
Contact Detail:
IT Ambulance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Server 2019, and Office 365. Being able to discuss your hands-on experience with these systems during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in previous roles. Since this position is customer-facing, showcasing your communication skills and ability to handle challenging situations will set you apart from other candidates.
✨Tip Number 3
Research IT Ambulance and understand their business model and values. Being knowledgeable about the company will allow you to tailor your responses in the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Highlight your willingness to learn and adapt to new technologies. The job requires someone who relishes challenges, so be ready to discuss how you've successfully tackled new tech in the past and your plans for continuous professional development.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your IT support experience, especially with Windows 10, Server 2019, and Microsoft Exchange.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your customer-facing communication skills and technical expertise.
Highlight Relevant Qualifications: Clearly state your qualifications, such as your Microsoft administration certification or willingness to obtain it. This shows your commitment to professional development and aligns with the company's expectations.
Showcase Soft Skills: Emphasise your soft skills in your application, such as patience, teamwork, and professionalism. These are crucial for a customer-facing role and will help you stand out as a candidate.
How to prepare for a job interview at IT Ambulance
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail, especially regarding Windows 10, Server 2019, and Microsoft Exchange. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills.
✨Demonstrate Customer Service Excellence
Since this role is customer-facing, highlight your experience in providing excellent customer service. Share specific examples of how you've handled difficult situations or resolved customer issues effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle real-world IT support challenges. Think about past experiences where you successfully navigated similar situations.
✨Research the Company Culture
Familiarise yourself with IT Ambulance's values and culture. Understanding their approach to IT support and customer relationships will help you align your answers with what they are looking for in a candidate.
