At a Glance
- Tasks: Lead and support teams in delivering high-quality, person-centred care.
- Company: Cedar Hope Care Services Ltd, a regulated care provider in Reading.
- Benefits: Flexible working hours, professional development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and a focus on continuous improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Level 3 Diploma in Health and Social Care and supervisory experience required.
The predicted salary is between 30000 - 40000 £ per year.
Cedar Hope Care Services Ltd is a Reading-based organisation regulated by the Care Quality Commission (CQC) and Ofsted. We are seeking an experienced and motivated Deputy Manager to support the Registered Manager in the effective day-to-day operational management of services.
The Deputy Manager will play a key leadership role in ensuring high-quality, safe, and person-centred care is delivered in line with regulatory standards, organisational policies, and best practice guidance. The role involves leading staff teams, driving service improvements, ensuring compliance, and promoting positive outcomes for service users.
You will be expected to deputise in the absence of the Registered Manager and contribute to maintaining a culture of continuous improvement, safeguarding, and accountability.
Key Responsibilities- Operational Management & Compliance
- Support the Registered Manager in the day-to-day running of the service in line with CQC and Ofsted regulations.
- Ensure compliance with organisational policies, procedures, and statutory requirements.
- Monitor and maintain high standards of care, ensuring services are safe, effective, caring, responsive, and well-led.
- Assist with audits, inspections, and quality assurance processes, implementing action plans where required.
- Ensure accurate and up-to-date record keeping, including care plans, risk assessments, incident reports, and staff records.
- Promote a culture of continuous improvement and reflective practice.
- Safeguarding & Risk Management
- Ensure safeguarding policies and procedures are adhered to at all times.
- Report and respond promptly to any safeguarding concerns, incidents, or allegations in line with local authority and organisational protocols.
- Support the Registered Manager in managing incidents, investigations, and notifications to CQC/Ofsted where required.
- Ensure risk assessments are robust, regularly reviewed, and implemented effectively.
- Leadership & Staff Management
- Provide strong leadership, guidance, and support to senior staff and care teams.
- Supervise, mentor, and develop staff to ensure high performance and professional development.
- Participate in recruitment, induction, supervision, and appraisal processes.
- Ensure staff training compliance and competency, including mandatory and role-specific training.
- Foster a positive team culture that promotes equality, diversity, and inclusion.
- Lead shifts and deputise in the absence of the Registered Manager.
- Care Delivery & Service User Support
- Ensure all service users receive person-centred care in line with their support plans.
- Promote independence, dignity, choice, and respect for all service users.
- Develop a comprehensive understanding of each service user's needs, preferences, and outcomes.
- Ensure care plans and risk assessments are regularly reviewed and reflect current needs.
- Support effective communication with service users, families, and external professionals.
- Staff Coordination & Workforce Planning
- Oversee rota planning to ensure adequate staffing levels, completed at least 4 weeks in advance.
- Allocate staff appropriately based on service user needs and competencies.
- Ensure appropriate shift planning and delegation of duties.
- Monitor staff attendance, timekeeping, and adherence to absence management procedures.
- Ensure return-to-work interviews are completed following sickness or absence.
- Communication & Professional Conduct
- Maintain professional and effective communication at all times.
- Liaise with families, social workers, healthcare professionals, and other stakeholders.
- Ensure confidentiality is upheld in line with GDPR and organisational policies.
- Provide clear and consistent instructions to staff and ensure understanding.
- General Responsibilities
- Follow all instructions from the Registered Manager or Nominated Individual.
- Report any criminal convictions or professional concerns in line with policy.
- Attend and actively participate in training, supervision, and appraisal processes.
- Undertake any additional duties as reasonably required by the management team.
- Demonstrate excellent timekeeping, reliability, and professionalism at all times.
- Essential Requirements
- Level 3 Diploma in Health and Social Care (or equivalent).
- Experience working in a supervisory or senior role within a CQC/Ofsted regulated service.
- Strong understanding of safeguarding, risk management, and person-centred care.
- Good written and verbal communication skills.
- Ability to lead, motivate, and develop staff teams.
- Enhanced DBS clearance.
- Right to work in the UK.
- Willingness to work flexibly, including evenings and weekends.
- Desirable
- Level 5 Diploma in Leadership and Management (or willingness to work towards it).
- Experience supporting inspections and audits (CQC/Ofsted).
- Full UK driving licence and access to a vehicle.
This job description is not exhaustive and may be subject to review in line with organisational needs. The post holder may be required to undertake additional duties commensurate with the level of the role.
Deputy Manager in Reading employer: ISWP Assessment Services Ltd
Cedar Hope Care Services Ltd is an exceptional employer located in Reading, Berkshire, offering a supportive and dynamic work environment for those passionate about delivering high-quality care. With a strong commitment to employee development, we provide opportunities for professional growth and continuous improvement, fostering a culture of teamwork and inclusivity. Our flexible working arrangements and focus on person-centred care ensure that our staff can make a meaningful impact while enjoying a rewarding career in the health and social care sector.
Contact Details:
ISWP Assessment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Cedar Hope Care Services Ltd thoroughly. Understand their values, mission, and recent developments. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions related to leadership and compliance in care services. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Cedar Hope Care Services Ltd.
We think you need these skills to ace Deputy Manager in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in CQC/Ofsted regulated services. We want to see how your skills align with the Deputy Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a Deputy Manager, you'll be leading teams and driving improvements. Use your application to demonstrate your leadership style and any successful initiatives you've implemented in previous roles. We love to see examples of how you've motivated and developed staff!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information logically. We appreciate well-organised applications that make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Cedar Hope Care Services Ltd while you’re at it!
How to prepare for a job interview at ISWP Assessment Services Ltd
✨Know Your Regulations
Familiarise yourself with CQC and Ofsted regulations before the interview. Being able to discuss how you ensure compliance and high standards of care will show that you're serious about the role and understand the responsibilities that come with it.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in challenging situations. Highlight your ability to motivate staff and promote a positive team culture, as this is crucial for a Deputy Manager.
✨Demonstrate Person-Centred Care
Be ready to discuss how you would ensure that service users receive person-centred care. Share specific strategies or experiences where you've successfully implemented care plans that respect individual needs and preferences.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's approach to continuous improvement and staff development. This shows your genuine interest in the role and helps you assess if Cedar Hope Care Services Ltd aligns with your values.
