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For Companies At a Glance
- Tasks: Provide hands-on IT support and lead exciting tech projects.
- Company: Join a dynamic IT team in a forward-thinking organisation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for growth.
- Why this job: Make a real impact while working with modern technologies.
- Qualifications: 3-5 years in IT support with strong technical skills.
- Other info: Be part of a culture that values integrity and continuous improvement.
We are looking for an experienced IT Support Analyst to join a dynamic IT team. This is a hands-on technical role where you will be the go-to person for resolving complex IT challenges while helping shape the technology landscape. Based in Letchworth with the opportunity for hybrid working: 2-3 days per week working from home.
What You’ll Be Doing
- Provide 1st/2nd/3rd line support across hardware, software, and network issues
- Manage and update our ticketing system, maintaining ITIL best practices
- Lead and support IT projects from conception to delivery
- Configure and deploy new devices, including laptops, mobile devices, and tablets
- Drive cyber security awareness and training initiatives across the organisation
- Administer Azure AD, Microsoft Exchange, and SharePoint environments
- Create and distribute application packages via InTune
- Mentor junior team members and contribute to knowledge sharing
- Provide executive-level support for board meetings and senior leadership
What We’re Looking For
- 3-5 years’ proven experience in an IT support role
- Strong technical knowledge of Office 365, Windows 11, Microsoft InTune, Active Directory/Azure AD
- Experience with MS Defender, SharePoint, Exchange, and mobile technologies (iOS & Android)
- Microsoft certifications (or similar) would be advantageous
- Excellent problem-solving skills with the ability to communicate technical concepts to non-technical users
- Self-motivated with strong prioritisation skills and attention to detail
- A proactive, can-do attitude with a genuine passion for delivering exceptional service
What’s In It For You
This role offers variety, autonomy, and the opportunity to make a real impact. You will work with modern technologies, lead meaningful projects, and be part of a team that values integrity, simplicity, and continuous improvement. Occasional travel to other office locations may be required.
IT Support Analyst in Letchworth employer: iSupply Recruitment Ltd
Contact Detail:
iSupply Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Letchworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical prowess and problem-solving abilities to potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd tackle specific issues and be ready to explain your thought process. This will help you stand out as a candidate who knows their stuff!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a better chance to showcase your enthusiasm for the role.
We think you need these skills to ace IT Support Analyst in Letchworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your relevant experience with Office 365, Windows 11, and any Microsoft certifications you have. We want to see how your skills match what we're looking for!
Show Off Your Soft Skills: While technical skills are crucial, don’t forget to showcase your soft skills too! Mention your problem-solving abilities and how you communicate complex tech concepts to non-techies. We love a proactive attitude!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website: When you're ready, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at iSupply Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Office 365, Windows 11, and Azure AD. Be ready to discuss specific challenges you've faced in previous roles and how you resolved them.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex IT issues you've tackled. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and ability to communicate solutions clearly.
✨Demonstrate Your Soft Skills
Since this role requires mentoring and communication with non-technical users, highlight your soft skills. Share experiences where you've successfully trained others or simplified technical concepts for a broader audience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your response to real-world IT challenges. Think about how you'd handle a ticket escalation or a cyber security incident, and be prepared to explain your thought process.
