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For Companies At a Glance
- Tasks: Provide hands-on IT support and lead exciting tech projects.
- Company: Join a dynamic IT team in a forward-thinking organisation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for growth.
- Why this job: Make a real impact while working with modern technologies.
- Qualifications: 3-5 years in IT support with strong technical skills.
- Other info: Be part of a culture that values integrity and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced IT Support Analyst to join a dynamic IT team. This is a hands-on technical role where you will be the go-to person for resolving complex IT challenges while helping shape the technology landscape. Based in Letchworth with the opportunity for hybrid working: 2-3 days per week working from home.
What You Will Be Doing:
- Provide 1st/2nd/3rd line support across hardware, software, and network issues
- Manage and update our ticketing system, maintaining ITIL best practices
- Lead and support IT projects from conception to delivery
- Configure and deploy new devices, including laptops, mobile devices, and tablets
- Drive cyber security awareness and training initiatives across the organisation
- Administer Azure AD, Microsoft Exchange, and SharePoint environments
- Create and distribute application packages via InTune
- Mentor junior team members and contribute to knowledge sharing
- Provide executive-level support for board meetings and senior leadership
What We Are Looking For:
- 3-5 years' proven experience in an IT support role
- Strong technical knowledge of Office 365, Windows 11, Microsoft InTune, Active Directory/Azure AD
- Experience with MS Defender, SharePoint, Exchange, and mobile technologies (iOS & Android)
- Microsoft certifications (or similar) would be advantageous
- Excellent problem-solving skills with the ability to communicate technical concepts to non-technical users
- Self-motivated with strong prioritisation skills and attention to detail
- A proactive, can-do attitude with a genuine passion for delivering exceptional service
What Is In It For You:
This role offers variety, autonomy, and the opportunity to make a real impact. You will work with modern technologies, lead meaningful projects, and be part of a team that values integrity, simplicity, and continuous improvement. Occasional travel to other office locations may be required.
IT Support Analyst employer: iSupply Recruitment Ltd
Contact Detail:
iSupply Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It’s a great way to meet potential employers and get the inside scoop on job openings that might not even be advertised yet.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and showcases your skills. Connect with people in the IT field, join relevant groups, and engage with content to boost your visibility.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d tackle specific problems and be ready to explain your thought process. This shows you’re not just technically savvy but also a great communicator.
✨Tip Number 4
Apply directly through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Office 365, Azure AD, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and how you’ve tackled complex challenges in the past. Let us know why you’re excited about joining our dynamic team.
Showcase Problem-Solving Skills: In your application, give examples of how you've solved technical issues or improved processes. We love seeing candidates who can communicate technical concepts clearly, especially to non-techies!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at iSupply Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Office 365, Windows 11, and Azure AD. Be ready to discuss specific challenges you've faced in previous roles and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex IT issues you've tackled. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical thinking and ability to communicate solutions clearly.
✨Familiarise Yourself with ITIL Practices
Since managing the ticketing system is key, understand ITIL best practices. Be prepared to discuss how you've implemented these in past roles and how they improved service delivery.
✨Demonstrate Your Team Spirit
This role involves mentoring junior team members, so highlight any experience you have in training or knowledge sharing. Show that you're not just a tech whiz but also a supportive colleague who values teamwork.
