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For Companies At a Glance
- Tasks: Chase outstanding debts, resolve queries, and maintain client relationships.
- Company: Join a dynamic team focused on effective debt recovery and client satisfaction.
- Benefits: Enjoy 25 days holiday, a supportive work environment, and opportunities for growth.
- Why this job: Make a real impact by helping businesses thrive while developing your skills in finance.
- Qualifications: Experience in Credit Control and strong communication skills are essential.
- Other info: This is an office-based role in Hitchin with a standard 37.5-hour week.
Are you a tenacious, target-driven Credit Controller who thrives on reducing aged debt and building positive client relationships? Please ensure you read the below overview and requirements for this employment opportunity completely.
We are on the hunt for an experienced Credit Controller to take ownership of a portfolio of trade debtor accounts, ensuring outstanding payments are collected with professionalism and persistence.
What you will be doing:
- Proactively chase outstanding debt – regular phone and email contact with debtors.
- Resolve customer queries quickly and effectively.
- Issue chasing letters and initiate legal proceedings when necessary.
- Produce and distribute monthly customer statements.
- Report to the Senior Controller on overdue accounts and debtor levels.
- Prepare detailed monthly reports for the finance team and other departments.
- Attend meetings to discuss and resolve collection issues.
- Allocate incoming payments accurately.
- Collaborate with internal teams, especially sales, to resolve account issues.
- Build and maintain strong working relationships with both SME and blue-chip customers.
What We’re Looking For:
- A background in Credit Control with a proven track record in debt recovery.
- Experience collecting from both SMEs and large, blue-chip clients.
- Proficiency in Microsoft Office, especially Excel, and ideally exposure to billing platforms like Abillity, Connectwise, SAP, or Xero.
- Analytical mindset and strong numerical skills.
- A natural problem-solver who thrives in a target-driven environment.
- Exceptional communication skills – assertive yet approachable.
- Meticulous attention to detail.
- Ability to prioritise, multitask and stay calm under pressure.
Additional Info:
This is an office based role in Hitchin. Hours: 37.5 hours per week (Monday to Friday). 25 days holiday plus bank holidays.
Credit Controller employer: iSupply Recruitment Ltd
Contact Detail:
iSupply Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the specific debt recovery processes used in both SMEs and blue-chip companies. Understanding the nuances of each can give you an edge during interviews, showing that you're well-prepared for the role.
✨Tip Number 2
Brush up on your communication skills, especially how to handle difficult conversations. Role-playing scenarios with a friend can help you articulate your approach to resolving customer queries effectively.
✨Tip Number 3
Network with professionals in the credit control field. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 4
Get comfortable with Microsoft Excel and any billing platforms mentioned in the job description. Consider taking a short online course to enhance your skills, as this will demonstrate your commitment to the role.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and debt recovery. Use specific examples of how you've successfully managed aged debt and built relationships with clients.
Craft a Strong Cover Letter: In your cover letter, emphasise your analytical mindset and problem-solving skills. Mention your proficiency in Microsoft Office and any relevant billing platforms, as well as your ability to work under pressure.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application of how you've effectively resolved customer queries and maintained strong working relationships with clients.
Highlight Relevant Experience: Clearly outline your background in credit control, especially your experience with both SMEs and blue-chip clients. Include any metrics or achievements that demonstrate your success in reducing aged debt.
How to prepare for a job interview at iSupply Recruitment Ltd
✨Showcase Your Debt Recovery Success
Be prepared to discuss specific examples of how you've successfully reduced aged debt in previous roles. Highlight your strategies and the results you achieved, as this will demonstrate your effectiveness as a Credit Controller.
✨Demonstrate Strong Communication Skills
Since the role requires regular contact with debtors, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and assertively, while also being approachable. This balance is key in building positive client relationships.
✨Familiarise Yourself with Relevant Software
Brush up on your knowledge of Microsoft Office, particularly Excel, and any billing platforms mentioned in the job description, like SAP or Xero. Being able to discuss your proficiency with these tools will show that you're ready to hit the ground running.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific collection issues or customer queries. Prepare some scenarios where you've successfully resolved problems in the past, showcasing your analytical mindset and ability to stay calm under pressure.
