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- Tasks: Handle customer queries and troubleshoot storage device issues.
- Company: Leading data storage solutions company with a focus on innovation.
- Benefits: Collaborative team atmosphere and opportunities for personal growth.
- Why this job: Make a meaningful impact while helping customers with their IT needs.
- Qualifications: Excellent communication skills and basic IT knowledge required.
- Other info: Join a dynamic team in Greater London and enhance your career.
The predicted salary is between 28800 - 43200 £ per year.
A leading data storage solutions company is seeking a Technical Support Engineer to join their Technical Support team in Greater London. The role involves handling customer queries, troubleshooting storage device issues, and managing support tickets.
The ideal candidate will have excellent communication and customer service skills, with a basic understanding of IT systems. This position offers a chance to make a meaningful impact within a collaborative team atmosphere. Apply now to be part of an innovative company focused on customer satisfaction.
Technical Support Engineer – Data Storage & IT Helpdesk employer: iStorage Limited
Contact Detail:
iStorage Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer – Data Storage & IT Helpdesk
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common technical support scenarios. Think about how you'd troubleshoot specific issues with data storage devices, as this will show your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining complex IT concepts in simple terms. This will demonstrate your ability to connect with customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Technical Support Engineer – Data Storage & IT Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support and data storage. We want to see how your skills align with the role, so don’t be shy about showcasing your IT knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves handling customer queries, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our innovative team!
How to prepare for a job interview at iStorage Limited
✨Know Your Tech Basics
Brush up on your understanding of data storage systems and IT helpdesk processes. Be ready to discuss common troubleshooting steps for storage device issues, as this will show your technical knowledge and problem-solving skills.
✨Showcase Your Communication Skills
Since the role requires excellent communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a customer query, so think about clear and concise ways to convey information.
✨Familiarise Yourself with Support Ticket Systems
Research common support ticket management tools and be prepared to discuss your experience with them. If you haven’t used any, mention your willingness to learn and adapt quickly to new systems.
✨Emphasise Team Collaboration
This position is all about working within a team. Prepare examples from your past experiences where you successfully collaborated with others to solve problems or improve processes, highlighting your ability to contribute to a positive team atmosphere.
