Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support via phone, chat, and email.
- Company: Join iStorage, a leader in secure data storage solutions.
- Benefits: Collaborative team environment with opportunities for growth.
- Why this job: Make a real difference in customer satisfaction and company success.
- Qualifications: Basic IT knowledge, excellent communication, and a proactive attitude.
- Other info: Experience in tech support is a plus; learn and grow with us!
The predicted salary is between 30000 - 42000 £ per year.
We’re expanding our team following an internal promotion! iStorage is looking for a Technical Support Engineer to join our Technical Support team. In this role, you’ll be the first point of contact for our customers, delivering outstanding support.
Responsibilities
- Handle technical support queries via phone, live chat, and email
- Troubleshoot issues related to encrypted HDDs, SSDs and flash drives
- Log, track, and resolve support tickets using internal systems
- Diagnose and test customer returns (RMAs)
- Liaise with suppliers to manage and resolve product faults
- Provide basic internal IT support to the team when needed
What We’re Looking For
- Basic knowledge of IT systems and hardware troubleshooting
- Excellent communication and customer service skills
- Familiarity with help desk/ticketing systems is a plus
- Proactive, organised, and willing to learn
- Experience in a technical/customer support role preferred
- Knowledge of storage devices or cybersecurity is a bonus
Why Join iStorage?
At iStorage, we design and manufacture award-winning, secure data storage solutions. You’ll work alongside the Head of Technical Support and be part of a collaborative team where your contributions directly impact customer satisfaction and company success.
Please note: Applicants must have the right to work in the UK at the time of application.
Ready to apply? Send us your CV or message us here on LinkedIn to start the conversation!
Technical Support Engineer employer: iStorage Limited
Contact Detail:
iStorage Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Make sure you know your stuff! Brush up on your knowledge of IT systems and hardware troubleshooting. The more confident you are in your skills, the better you'll come across during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to explain technical issues clearly is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Familiarise yourself with help desk/ticketing systems. Even if you haven't used them before, knowing how they work can give you an edge. Check out some online tutorials or guides to get a head start.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining iStorage. Plus, it shows you're proactive and keen to be part of our team!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of IT systems and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining iStorage and how you can contribute to our team. Be genuine and let your personality come through – we love to see enthusiasm!
Show Off Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your communication skills in your application. Whether it’s through your CV or cover letter, make sure your writing is clear, concise, and friendly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we really value!
How to prepare for a job interview at iStorage Limited
✨Know Your Tech
Brush up on your knowledge of IT systems, especially around encrypted HDDs, SSDs, and flash drives. Be ready to discuss common troubleshooting scenarios and how you would handle them. This shows you're not just familiar with the tech but can also think on your feet!
✨Communication is Key
Since you'll be the first point of contact for customers, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and maintain a friendly tone, even when dealing with frustrated customers.
✨Familiarise Yourself with Ticketing Systems
If you have experience with help desk or ticketing systems, be prepared to talk about it. If not, do a bit of research on popular systems used in technical support. Showing that you understand how these systems work will give you an edge.
✨Show Your Proactive Side
iStorage values proactive team members. Think of examples from your past experiences where you took initiative to solve a problem or improve a process. This will demonstrate your willingness to learn and contribute positively to the team.
