Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support via phone, chat, and email.
- Company: Join iStorage, a leader in secure data storage solutions.
- Benefits: Collaborative team environment with opportunities for growth.
- Why this job: Make a real difference in customer satisfaction and company success.
- Qualifications: Basic IT knowledge, excellent communication, and a proactive attitude.
- Other info: Experience in tech support is a plus; learn and grow with us!
The predicted salary is between 30000 - 42000 £ per year.
We're expanding our team following an internal promotion! iStorage is looking for a Technical Support Engineer to join our Technical Support team. In this role, you'll be the first point of contact for our customers, delivering outstanding support.
Responsibilities
- Handle technical support queries via phone, live chat, and email
- Troubleshoot issues related to encrypted HDDs, SSDs and flash drives
- Log, track, and resolve support tickets using internal systems
- Diagnose and test customer returns (RMAs)
- Liaise with suppliers to manage and resolve product faults
- Provide basic internal IT support to the team when needed
What We're Looking For
- Basic knowledge of IT systems and hardware troubleshooting
- Excellent communication and customer service skills
- Familiarity with help desk/ticketing systems is a plus
- Proactive, organised, and willing to learn
- Experience in a technical/customer support role preferred
- Knowledge of storage devices or cybersecurity is a bonus
Why Join iStorage?
At iStorage, we design and manufacture award-winning, secure data storage solutions. You'll work alongside the Head of Technical Support and be part of a collaborative team where your contributions directly impact customer satisfaction and company success.
Please note: Applicants must have the right to work in the UK at the time of application.
Ready to apply? Send us your CV or message us here on LinkedIn to start the conversation!
Technical Support Engineer in London employer: iStorage Limited
Contact Detail:
iStorage Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on iStorage. Understand their products and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be handling technical queries, brush up on common issues related to HDDs, SSDs, and flash drives. Being able to demonstrate your problem-solving abilities will impress the hiring team.
✨Tip Number 3
Show off your communication skills! During interviews, focus on how you explain complex technical issues in simple terms. This is key for a Technical Support Engineer, as you'll need to help customers who may not be tech-savvy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows you're proactive and genuinely interested in the role at iStorage.
We think you need these skills to ace Technical Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at iStorage and how your customer service skills can make a difference. Keep it friendly and professional!
Show Off Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, let us see how you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at iStorage Limited
✨Know Your Tech
Brush up on your knowledge of IT systems, especially around encrypted HDDs, SSDs, and flash drives. Be ready to discuss common troubleshooting scenarios and how you would handle them. This shows you're not just familiar with the tech but can also think on your feet.
✨Communication is Key
Since you'll be the first point of contact for customers, practice clear and concise communication. Think about how you would explain technical issues to someone who might not be tech-savvy. Role-playing with a friend can help you refine this skill.
✨Familiarise Yourself with Ticketing Systems
If you have experience with help desk or ticketing systems, be prepared to talk about it. If not, do a bit of research on popular systems used in technical support. Showing that you understand how these systems work will give you an edge.
✨Show Your Proactive Side
iStorage values proactive team members. Think of examples from your past where you took initiative to solve a problem or improve a process. This will demonstrate your willingness to learn and contribute positively to the team.
