At a Glance
- Tasks: Provide IT support to staff, students, and lecturers at Istituto Marangoni London.
- Company: Join a vibrant educational institution focused on creativity and innovation.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Opportunity to work with cutting-edge technology and improve IT processes.
- Why this job: Make a difference by helping others with their tech challenges in a dynamic setting.
- Qualifications: Experience with Windows and Apple devices, strong troubleshooting skills, and good communication.
The predicted salary is between 32000 - 32000 £ per year.
Job Summary
The purpose of the role is to provide IT support to Staff, Students and Lecturers at Istituto Marangoni London.
The purpose of the role is to provide IT support to Staff, Students and Lecturers at Istituto Marangoni London.
- Key purpose of the role
- IT Service – support staff, lecturers and students with IT issues and equipment reported through the IT Helpdesk or in person.
- The Helpdesk Specialist is responsible for maintaining the School's IT equipment, deploying new devices, managing repairs and providing support across both Apple mac OS and Windows environments.
- Support the administration of Microsoft 365 services, Microsoft Entra ID and Mobile Device Management (MDM) solutions.
- Assist with maintaining the School's IT infrastructure, classroom technology and audio-visual equipment.
- Remote support to other campuses may occasionally be required.
- Provide technical support for School events both on-site and remotely.
- Contribute to improving IT processes through documentation, automation and continuous service improvement.
Key Responsibilities
- Installation, configuration and support of computer hardware, operating systems and applications (Apple mac OS and Windows).
- Build, configure and deploy laptops and desktops for new starters, contractors and replacement devices.
- Support the deployment and management of devices using Microsoft Intune, Apple Business Manager and Mobile Device Management (MDM) solutions.
- Support Microsoft 365 services including Microsoft Entra ID, Exchange Online, Microsoft Teams, Share Point Online and One Drive.
- Create, modify and maintain user accounts, access permissions and licences.
- Troubleshoot hardware, software and peripheral faults while liaising with third-party suppliers where required.
- Support wired and wireless networking, printers, classroom technology and meeting room equipment.
- Assist with audio-visual support for School events, presentations and graduation ceremonies.
- Install, test and evaluate software before deployment to users.
- Assist with maintaining IT asset records, stock levels and equipment lifecycle management.
- Create and maintain technical documentation, user guides and knowledge base articles.
- Assist with simple automation and scripting using Python, Power Shell or Microsoft Power Platform where appropriate.
- Train and guide users, both face-to-face and remotely, ensuring a professional, friendly and supportive approach.
- Employ IT best practice and follow School IT policies and security procedures.
- Assist with operating system updates, software deployment and endpoint security.
- Provide support, procedural documentation and relevant reports.
- Prioritise and manage multiple open support requests.
- Establish and maintain positive working relationships with staff, students and third-party suppliers.
- Undertake any other reasonable duties appropriate to the role.
Essential
Education and desirable skills
- Experience supporting Windows and Apple mac OS devices.
- Good knowledge of Microsoft 365 applications.
- Basic understanding of Microsoft Entra ID (Azure AD).
- Familiarity with Mobile Device Management (MDM) or Microsoft Intune.
- Excellent troubleshooting and customer service skills.
- Good written and verbal communication.
- Ability to prioritise workload and work independently.
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi).
Desirable
- Experience with Apple Business Manager.
- Basic knowledge of Python or Power Shell scripting.
- Experience with Microsoft Power Automate.
- Knowledge of Share Point Online.
- Experience supporting Microsoft Teams.
- Experience with Cisco Meraki networking.
- ITIL Foundation or equivalent certification.
- #J-18808-Ljbffr
Helpdesk Specialist - London employer: Istituto Marangoni
Istituto Marangoni is an excellent employer, offering a vibrant and creative work culture in the heart of Greater London. As an HR Intern, you will gain invaluable experience in HR administration and people operations, with ample opportunities for personal and professional growth. The company prioritises employee development and fosters a supportive environment, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Specialist - London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Istituto Marangoni values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Istituto Marangoni might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Istituto Marangoni!
✨Direct Apply to Istituto Marangoni
Let's not forget to apply directly through the Istituto Marangoni website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Helpdesk Specialist - London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Istituto Marangoni.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Istituto Marangoni. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Istituto Marangoni
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
