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- Tasks: Support workplace operations, ensuring a smooth experience for employees and visitors.
- Company: Join ISS, a leading workplace management company dedicated to enhancing user experiences.
- Benefits: Enjoy a diverse and inclusive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values people and makes a real difference in the workplace.
- Qualifications: No formal qualifications needed; practical experience and strong customer service skills are key.
- Other info: Flexible working options available; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
In this role, you will play a key part in ensuring the seamless operation of workplace services and back-office functions, contributing to a positive and efficient experience for employees and visitors alike.
You will deliver a high-quality workplace facilities management service across the client’s UK offices, offering both customer service excellence and technical support.
Working collaboratively with multiple teams, you will uphold the standards and values of both ISS and the client, ensuring compliance with facilities management processes and consistent, reliable service across all sites.
Key Responsibilities
- Support the Senior Workplace Facilities Manager with administrative and operational tasks
- Maintain accurate records and ensure compliance with workplace policies and standards
- Coordinate cleaning, catering, and maintenance services for smooth day-to-day operations
- Monitor workplace systems, analyse metrics, and assist with reporting and budgeting
- Act as main contact for staff and contractor queries, liaising with suppliers as needed
- Ensure health, safety, and environmental compliance, including supporting ESG initiatives
- Assist in implementing workplace technologies and process improvements, including staff communication and training
Professional and Personal Competencies/Qualifications
- Experience in a similar workplace or facilities support role is preferred
- Strong customer service skills and a professional, proactive attitude
- Confident communicator across all levels of management and staff
- Experience coordinating contractors or service providers is beneficial
- Organised and detail-focused with good time management
- Able to work independently and adapt to changing priorities
- No formal qualifications required; practical experience is key
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 12/07/2025 by TN United Kingdom
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Workplace Facilities Assistant employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Facilities Assistant
✨Tip Number 1
Familiarise yourself with the specific workplace facilities management processes and standards that ISS upholds. Understanding these will help you demonstrate your alignment with their values during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of ISS to gain insights into the company culture and expectations for the Workplace Facilities Assistant role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in coordinating services and managing contractors. Be ready to share specific examples of how you've successfully handled similar responsibilities in past roles, as this will showcase your relevant skills.
✨Tip Number 4
Highlight your customer service skills and proactive attitude in conversations. Since this role involves liaising with staff and contractors, demonstrating your ability to communicate effectively and resolve issues will be crucial.
We think you need these skills to ace Workplace Facilities Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and competencies required for the Workplace Facilities Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in workplace or facilities support roles. Mention specific examples of how you've provided customer service excellence or coordinated services, as this will resonate well with the employer.
Showcase Your Skills: Demonstrate your strong customer service skills and proactive attitude in your application. Use clear examples to illustrate your communication abilities and how you’ve successfully managed tasks independently or adapted to changing priorities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Workplace Facilities Assistant.
How to prepare for a job interview at ISS
✨Showcase Your Customer Service Skills
As a Workplace Facilities Assistant, strong customer service skills are essential. Be prepared to share examples of how you've successfully handled queries or issues in previous roles, demonstrating your proactive attitude and ability to communicate effectively with various stakeholders.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. During the interview, discuss your experience in managing multiple tasks simultaneously, coordinating services, and maintaining accurate records. Use specific examples to illustrate how you keep things running smoothly.
✨Demonstrate Adaptability
The ability to adapt to changing priorities is crucial in this position. Prepare to discuss situations where you've had to adjust your plans or approach quickly, showcasing your flexibility and problem-solving skills in a fast-paced environment.
✨Familiarise Yourself with Workplace Technologies
Since the role involves implementing workplace technologies, it’s beneficial to have some knowledge of relevant tools and systems. Research common facilities management software and be ready to discuss any experience you have with similar technologies during the interview.
