At a Glance
- Tasks: Lead and enhance workplace services while ensuring top-notch customer experiences.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Exciting career growth, inclusive culture, and commitment to diversity.
- Other info: Be part of a diverse team that values your unique contributions.
- Why this job: Make a real impact by improving workplace operations and customer satisfaction.
- Qualifications: Proven leadership in client-side projects and strong customer service skills.
The predicted salary is between 35000 - 45000 € per year.
We are looking for a confident, organised and customer-focused leader who can support Reception and Post Room Placemakers while driving continual operational improvement. You will play a key role in developing and delivering soft services, acting as a central point of contact for workplace services and ensuring all processes align with account policies and quality expectations.
Key Responsibilities
- Lead the development and delivery of soft services focused on overall Workplace operations.
- Manage day-to-day operational processes to ensure all service levels are maintained.
- Oversee front desk services, ensuring high standards of customer service are delivered daily.
- Act as the main contact for workplace services, liaising closely with key customer contacts and service users.
- Ensure staffing levels and resources meet operational demands while maintaining visibility across all areas.
- Serve as the super-user for visitor and meeting room management booking technology and own related service delivery processes.
- Ensure VIPs receive exceptional service, consistently going the extra mile.
- Proactively review operations to maximise efficiency and develop the overall service offering.
Professional and Personal Competencies/Qualifications
- Proven leadership experience managing high-profile client-side workplace projects.
- Strong customer focus with professional, organised work style.
- Ability to work effectively within a team environment.
- National-level qualification in facilities management, management, or customer services.
- Excellent telephone manner and verbal communication skills.
- Strong interpersonal skills and ability to engage with people at all levels.
- Ability to motivate on-site teams and drive exceptional experiences.
- IOSH qualification desirable.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Workplace Experience Team Lead employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people above all. Our inclusive work culture fosters personal and professional growth, offering employees the chance to develop their skills while making a meaningful impact in diverse environments. With a commitment to exceptional service and operational excellence, we ensure that our team members are supported and empowered to deliver outstanding experiences for our clients and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Team Lead
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership experience aligns with the role of Workplace Experience Team Lead.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone the extra mile for clients in the past. This is key for a role that prioritises high standards of customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Workplace Experience Team Lead
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've managed teams and projects, especially in high-pressure environments. Use specific examples to demonstrate your ability to drive operational improvements.
Customer Focus is Key:Since this role is all about delivering exceptional customer service, don’t forget to showcase your customer-focused mindset. Share stories that illustrate how you’ve gone the extra mile for clients or improved service delivery in previous roles.
Be Organised and Professional:Your application should reflect your organised work style. Keep it neat, concise, and professional. We appreciate clarity, so make sure your points are easy to read and directly related to the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at ISS
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Workplace Experience Team Lead. Familiarise yourself with the key responsibilities and how they align with ISS's commitment to exceptional customer service and operational improvement.
✨Showcase Your Leadership Skills
Be ready to discuss your previous leadership experiences, especially in managing high-profile client-side projects. Prepare specific examples that highlight your ability to motivate teams and drive exceptional experiences, as this is crucial for the role.
✨Demonstrate Customer Focus
Since the role requires a strong customer focus, think of instances where you've gone the extra mile for clients or customers. Be prepared to share these stories during the interview to illustrate your commitment to delivering high standards of service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to workplace services and how they measure success. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
