We are seeking a Workplace Ambassador to manage and support a designated floor within a 10-floor corporate building.
This is a highly client-facing, non-desk-based role requiring regular movement across the floor to support seating, equipment, workspace set‑up and day‑to‑day colleague needs.
We are looking for a natural host who will work as part of the Workplace Experience and Front‑of‑House teams, supporting client visits and curating an environment that enhances wellbeing, productivity and company culture.
The role plays a key part in improving the on‑site service experience and deploying new initiatives aligned with the ISS Global Strategy while delivering an exceptional workplace experience for UBS colleagues and guests.
Key Responsibilities
- Act as the main point of contact for all colleagues on the assigned floor, responding to queries and requests
- Deliver exceptional customer service, ensuring colleagues and visitors feel welcomed and supported
- Welcome visitors in person, by telephone and via email, responding promptly or referring enquiries as appropriate
- Provide day‑to‑day support with technology queries, desk movements, events and wellness schedules
- Raise and track engineering and maintenance requests as required
- Conduct daily floor inspections, proactively identifying cleaning or engineering issues before clients become aware
- Maintain strong working relationships and capture colleague and guest preferences to enhance future visits
- Support the Workplace Lead with operational decisions and continuous improvement of workplace processes
Qualifications
- Strong, professional and confident communication skills
- Ability to remain calm and composed in a fast‑paced environment
- Relevant corporate, hospitality or customer service experience
- Experience working with systems such as MS Office
- High degree of accuracy and attention to detail
- Excellent time management and organisational skills
- A proactive, service‑driven approach with a strong focus on customer experience
We are a Disability Confident employer and will offer interviews to applicants who declare a disability.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.
