At a Glance
- Tasks: Lead soft services delivery and ensure high operational standards at Worcester Royal Hospital.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities with a focus on personal development and inclusivity.
- Other info: Onsite role with strong emphasis on professional relationships and continuous improvement.
- Why this job: Make a real impact in healthcare while managing diverse stakeholders.
- Qualifications: Experience in facilities management or service industry preferred.
The predicted salary is between 60000 - 80000 € per year.
We are looking for a resilient and influential leader who can operate confidently within a complex PFI environment, manage diverse stakeholders and deliver robust operational performance. The role requires full accountability for people leadership, financial management, and ensuring services are delivered in line with SLAs and KPIs. The Key Account Director will be onsite five days a week and must be able to challenge constructively and maintain strong professional relationships.
Key Responsibilities
- Lead the full soft services delivery across the Worcester Royal Hospital contract, ensuring high standards and operational compliance.
- Take full ownership of financial performance, including budgetary control and P&L accountability.
- Use ISS business tools and the ISS Account Development Process to drive a structured strategic customer focus.
- Ensure customer information is accurately maintained and accessible within CRM and relevant systems.
- Translate customer insights and needs into appropriate solutions and service propositions.
- Manage and engage stakeholders across both PFI partners and internal teams.
- Oversee SLA compliance, KPI reporting and performance management.
- Maintain continuous improvement, ensuring challenges are handled robustly and constructively.
Professional and Personal Competencies/Qualifications
- FM industry experience or experience within service-industry and supplier management.
- Experience working in large organisations with multiple stakeholders and varying expectations.
- PFI experience and understanding of associated challenges.
- Healthcare experience preferred but not essential.
- Previous experience in a similar account leadership role.
- Onsite presence required five days a week.
- Strong ability to challenge appropriately and maintain professional credibility.
- Experience in customer relationship sales and/or consultancy sales.
- Experience in budgeting, financial management, reporting and performance management.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Key Account Director in Worcester employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that places people at the heart of everything we do. As a Key Account Director at Worcester Royal Hospital, you will thrive in a dynamic environment that fosters professional growth, encourages diversity, and champions inclusivity. With a strong commitment to corporate responsibility and a culture that values every employee's contribution, ISS offers a rewarding career path where you can make a meaningful impact while enjoying comprehensive support and development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Director in Worcester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at ISS. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand ISS’s values, their approach to facilities management, and how they handle stakeholder relationships. This will help you tailor your answers and show you’re genuinely interested in being part of the team.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you’ve managed teams and delivered results in previous roles. Highlight your experience in financial management and operational performance, as these are key for the Key Account Director position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining ISS and being part of something bigger. Let’s make it happen!
We think you need these skills to ace Key Account Director in Worcester
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams and managing diverse stakeholders. We want to see how you've successfully navigated complex environments and delivered results.
Be Financially Savvy:Since the role involves budgetary control and P&L accountability, don’t forget to mention your financial management experience. Share specific examples of how you've managed budgets and improved financial performance in previous roles.
Tailor Your Application:Make your application stand out by tailoring it to the Key Account Director role. Use keywords from the job description and demonstrate how your skills align with our needs at ISS. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at ISS
✨Know Your PFI Inside Out
Make sure you understand the complexities of the PFI environment. Brush up on how it impacts service delivery and stakeholder management, as this will show your potential employer that you're ready to tackle the challenges head-on.
✨Demonstrate Financial Acumen
Be prepared to discuss your experience with budgeting and financial management. Bring examples of how you've successfully managed P&L accountability in previous roles, as this is crucial for the Key Account Director position.
✨Showcase Stakeholder Engagement Skills
Think of specific instances where you've effectively managed diverse stakeholders. Highlight your ability to maintain strong professional relationships while also challenging constructively, as this is key to success in this role.
✨Prepare for Scenario-Based Questions
Expect questions that require you to translate customer insights into actionable solutions. Prepare scenarios from your past experiences where you’ve successfully delivered high standards and operational compliance, as this will demonstrate your capability to meet SLAs and KPIs.
