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- Tasks: Create welcoming experiences and deliver exceptional customer service to guests and colleagues.
- Company: Join ISS, a leading workplace management company that values people and inclusivity.
- Benefits: Competitive hourly rate of £12.21, flexible hours, and opportunities for personal growth.
- Why this job: Be the friendly face that makes a difference in people's day-to-day experiences.
- Qualifications: Passion for customer service, strong teamwork skills, and a proactive attitude.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 12 - 16 £ per hour.
Are you friendly, confident, and passionate about providing great customer service? Do you enjoy connecting with people and creating positive experiences?
As a Host with ISS UK, you will be an ambassador for both ISS and our clients, playing a key role in delivering a warm, professional, and memorable welcome. This important position is ideal for someone who takes pride in exceptional service, builds genuine relationships, and helps create an outstanding experience for everyone who visits the workplace.
The Role- Create a welcoming experience for guests and colleagues, consistently delivering excellent customer service.
- Act as a knowledgeable representative, confidently answering enquiries about the site, facilities, and operations.
- Develop a strong understanding of the workplace environment, highlighting key areas such as dining options, services, and activities.
- Build positive relationships with guests and colleagues, fostering a friendly and professional atmosphere.
- Identify opportunities to improve the workplace experience, service, and culture, sharing innovative ideas with the team.
- Bring enthusiasm and professionalism to every interaction, promoting the site’s workspaces, facilities, and culture.
- Excellent customer service skills with a genuine passion for delivering exceptional experiences.
- A friendly, approachable, and professional manner with the ability to engage confidently with a wide range of people.
- Strong teamwork skills, complemented by the ability to work independently when required.
- A considerate and proactive attitude, with a willingness to support colleagues and contribute to a positive work environment.
- Competent in using relevant systems and software (e.g., Microsoft Office).
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Host/Hostess in Worcester employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host/Hostess in Worcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ISS and its values. This will help you connect your experiences with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and how you can create a welcoming atmosphere.
✨Tip Number 3
Show your personality! When you’re in the interview, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can build positive relationships, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and reinforces your commitment to providing exceptional service, which is exactly what they’re after.
We think you need these skills to ace Host/Hostess in Worcester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see your passion for customer service and how you connect with people, so don’t be shy about sharing your experiences!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role of Host/Hostess. Mention specific examples of how you've created positive experiences in previous roles – we love a good story!
Be Professional Yet Warm: While we appreciate a casual tone, remember to maintain professionalism in your application. Use clear language and structure, but feel free to sprinkle in some warmth to reflect your personality and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light possible. Plus, we can’t wait to meet you!
How to prepare for a job interview at ISS
✨Know Your Role
Before the interview, make sure you understand what being a Host/Hostess at ISS entails. Familiarise yourself with the key responsibilities like creating a welcoming experience and answering enquiries confidently. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you built positive relationships or improved someone's experience. Sharing these stories will highlight your passion for providing great service.
✨Be Personable and Approachable
Since this role is all about connecting with people, practice being friendly and engaging. During the interview, smile, maintain eye contact, and show genuine interest in the conversation. This will reflect your ability to create a warm atmosphere for guests and colleagues.
✨Bring Ideas to the Table
Think of innovative ideas that could enhance the workplace experience. Whether it's suggestions for improving service or fostering a better culture, sharing your thoughts shows initiative and a proactive attitude, which are key traits for this role.
