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- Tasks: Handle calls and support vital services at Worcestershire Royal Hospital.
- Company: Join ISS, a leading workplace experience and facility management company.
- Benefits: Competitive hourly rate, training provided, and opportunities for growth.
- Other info: Diverse and inclusive workplace with career development opportunities.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Good communication skills; experience preferred but not essential.
The predicted salary is between 25000 - 30000 £ per year.
Contract: Healthcare
Location: Worcester, WR5 1DD
Hours of work: 15
Working Pattern: Saturday and Sunday 1400 to 2200
Contract Type: Permanent
Hourly Rate: £12.71
Looking for a fulfilling role in a vital service? We're searching for a full-time Helpdesk Operator to join the team at Worcestershire Royal Hospital. You'll play a crucial role in call handling ensuring that the soft service departments run efficiently. Handling approximately 200 calls a day, as you take requests for catering, security, housekeeping and portering services and distribute to the appropriate teams.
The Role:
- Answering internal calls within agreed KPI and SLA agreements
- Providing efficient, courteous, and helpful support to callers
- Operating internal bleep system
You will be required to work public and bank holidays, should your shift fall on that day as our department operates 24/7, 365 days a year.
About You:
- Important to have good communication and clerical skills
- Be reliable and able to work well as part of a team
- Able to cope well under pressure
- Previous experience would be preferred but not essential, full training will be given
The Company:
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Helpdesk Operator in Worcester employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator in Worcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ISS and its values. Understanding their commitment to people and inclusivity will help you connect during the conversation.
✨Tip Number 2
Practice your call handling skills! Since you'll be dealing with around 200 calls a day, it’s a good idea to role-play some scenarios with a friend. This will help you stay calm and efficient under pressure.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to highlight any experience you have in customer service or teamwork. Being reliable and friendly is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at ISS.
We think you need these skills to ace Helpdesk Operator in Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Helpdesk Operator role. We want to see how you can contribute to our team at Worcestershire Royal Hospital!
Show Off Your Communication Skills: Since this role involves handling a lot of calls, it's essential to demonstrate your communication abilities. Use clear and concise language in your application to show us you can be courteous and helpful!
Highlight Teamwork Experience: We value teamwork here at ISS, so if you've got experience working in a team environment, make sure to mention it! Share examples that showcase your reliability and ability to cope under pressure.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with ISS. We can't wait to hear from you!
How to prepare for a job interview at ISS
✨Know the Role Inside Out
Before your interview, make sure you understand the Helpdesk Operator role thoroughly. Familiarise yourself with the key responsibilities like call handling and providing support for various services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves handling around 200 calls a day, it's crucial to demonstrate strong communication skills. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to get comfortable with speaking on the phone and managing different types of inquiries.
✨Show Your Team Spirit
Being part of a team is essential in this role, so be prepared to discuss your experiences working collaboratively. Think of examples where you've contributed to a team effort or helped resolve conflicts. This will highlight your reliability and ability to work well under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.