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For Companies At a Glance
- Tasks: Lead delivery of essential services across multiple locations, ensuring excellence and safety.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by leading teams and driving service excellence.
- Qualifications: Proven experience in senior Facility Management and transformational leadership.
- Other info: Diverse and inclusive workplace committed to your career development.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a highly experienced Key Account Director to lead the delivery of soft services across 16 Government Property Agency locations in London and 19 locations across the South. This role oversees services including Cleaning, Front of House, Porterage, Logistics, Reprographics, Workplace Services, Catering, and Project Delivery.
Responsibilities
- Provide strategic leadership to deliver all contractual services, ensuring SLA and KPI requirements are consistently met.
- Develop and maintain strong relationships with key customer groups, ensuring alignment with the customer's strategic vision and account development plan (ADP).
- Lead all aspects of operational delivery with a safety-first approach, establishing and embedding a strong safety culture.
- Oversee P&L performance, ensuring effective budget management, cost control, and profitability.
- Ensure compliance with UKSV requirements across internal teams and specialist supply partners.
- Lead, develop, and engage a high-performing team through recruitment, coaching, and succession planning.
- Manage subcontractors and work with procurement and suppliers to ensure best-value outputs.
- Drive operational resilience by developing and implementing Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs).
- Maintain strong stakeholder management to support retention, service excellence, and growth opportunities.
- Accountable for full P&L performance, operational excellence, stakeholder management, and the development of a high-performing team.
- Navigate complex, highly structured environments with strong transformational leadership and ability to build trusted relationships quickly.
Qualifications and Experience
- Established background in senior Facility Management (FM) leadership with proven transformational capability.
- Experience in service integration and operational resilience across dual-function environments.
- Skilled in leading teams through change, embedding high safety standards, and driving continuous improvement.
- Experience in contract retention and customer growth is advantageous.
- Disability Confident awareness and ability to engage in inclusive hiring practices are desirable.
Diversity, Inclusion and Disability Confident
ISS is a Disability Confident employer and supports inclusive hiring practices. Our policy aims to offer opportunities to all applicants who meet the minimum criteria for the job. We welcome applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background. We are a Disability Confident Committed (Level 2) employer.
About ISS
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We are committed to doing business the right way and placing people at the centre of our work. We offer a challenging and exciting career with opportunities to develop and grow.
Key Account Director in Westminster employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Key Account Director role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their approach to facility management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams through change and improved operational resilience. Highlighting your transformational capabilities will resonate well with employers looking for a strong Key Account Director.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Key Account Director in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Director role. Highlight your experience in facility management and any transformational leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams through change and achieved operational excellence. We love a good story!
Showcase Your Soft Skills: In this role, strong relationships are key. Make sure to highlight your stakeholder management skills and your ability to build trust quickly. We’re looking for someone who can engage and inspire their team, so let that personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at ISS
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand their approach to facility management and how they integrate services across various locations. This will help you align your experience with their strategic vision.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led teams through change and maintained high safety standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your transformational leadership capabilities.
✨Build Relationships
Demonstrate your ability to develop strong relationships with key stakeholders. Share instances where you’ve successfully managed client expectations or navigated complex environments, showcasing your interpersonal skills and strategic thinking.
✨Prepare for P&L Discussions
Since this role involves overseeing P&L performance, brush up on your financial management skills. Be prepared to discuss how you've effectively managed budgets and driven profitability in previous roles, as this will be crucial for the interviewer.
