At a Glance
- Tasks: Lead the Payroll Service Team and ensure high-quality payroll support.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal development.
- Other info: Diverse and inclusive workplace with a focus on growth and community.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in payroll, customer service, and team leadership required.
The predicted salary is between 45585 - 55715 £ per year.
Role Overview
We are seeking a Payroll Service Team Leader to oversee the day-to-day delivery of the Payroll Service function, ensuring a high-quality, timely and accurate support service.
This role will act as a subject matter expert and escalation point for complex payroll queries while supporting the delivery of an exceptional placemaker experience., We are looking for an experienced payroll professional with strong leadership capabilities to coach and develop the wider Payroll Service Team, manage workloads and service levels, and build effective relationships with Payroll, P&C and wider business stakeholders., Lead the day-to-day activities of the Payroll Service Team, ensuring workloads are effectively managed.
Key Responsibilities
- Ensure service levels, KPIs and SLAs are achieved and maintained.
- Act as the escalation point for complex, sensitive or unresolved payroll queries.
- Manage, coach and develop Payroll Service Advisors through regular feedback and training.
- Monitor team performance, quality and productivity.
- Analyse service data, query trends and customer feedback to identify improvement opportunities.
- Investigate root causes of recurring issues and support service improvements.
- Build and maintain strong relationships with Payroll, P&C and wider business stakeholders.
- Required Skills and Experience
- Demonstrable payroll and customer service experience.
- Previous team leadership, coaching, mentoring or supervisory experience.
- Strong understanding of UK payroll legislation and payroll processes.
- Proven ability to manage competing priorities and meet deadlines.
- Excellent stakeholder management and communication skills.
- Strong problem-solving, organisational and decision-making skills.
- About ISS
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.
Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously.
Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart.
In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
- #aplacetobeyou,
- #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), gender, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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Payroll Service Team Leader in Westcott employer: ISS
At ISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to sustainability not only drives our business but also provides employees with meaningful opportunities to contribute to impactful net zero initiatives. With a focus on professional growth and a supportive environment, particularly in the vibrant South East England region, we empower our team members to thrive while making a difference in the corporate banking sector.
