At a Glance
- Tasks: Lead the Payroll Service Team and resolve payroll queries with exceptional customer service.
- Company: Join ISS, a world-leading workplace and facility management company focused on people.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal development.
- Other info: Be part of a diverse and inclusive workplace that values every individual.
- Why this job: Make a real impact by enhancing payroll services and supporting diverse teams.
- Qualifications: Strong UK payroll experience and proven leadership skills required.
The predicted salary is between 37800 - 46200 £ per year.
We are seeking a Payroll Service Manager to lead the Payroll Service Team, ensuring the delivery of exceptional payroll customer service to ISS placemakers. This role is responsible for the day-to-day management of payroll queries, ensuring all enquiries received through the payroll query management system are responded to and resolved in line with agreed service level agreements (SLAs).
The successful candidate will oversee team performance, manage escalations, allocate workloads, and work closely with key stakeholders and SD Worx to drive continuous improvement. This role also plays a key part in analysing query trends, identifying root causes, and supporting the wider payroll function in delivering a seamless service experience.
- Lead and manage the Payroll Service Team, providing resolutions to payroll queries for monthly and fortnightly paid placemakers.
- Deliver a high-quality payroll customer service experience across the payroll function.
- Ensure all payroll queries are allocated, monitored, and resolved within agreed SLAs.
- Act as an escalation point for complex payroll queries and service issues.
- Allocate workloads effectively to ensure timely and accurate query resolution.
- Coach, train, and develop team members through regular 1:1 meetings and performance management.
- Analyse query trends and root causes to identify opportunities for service and process improvements.
- Build and maintain effective relationships with key stakeholders and SD Worx, supporting collaboration and best practice sharing.
Strong UK payroll experience. Proven team leadership capability. Effective stakeholder management skills. Sound knowledge of UK payroll legislation and GDPR requirements. Advanced Excel and data analysis skills. Excellent problem-solving and decision-making abilities. Experience managing both internal and external stakeholders. Experience allocating, coordinating and managing workloads across teams.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Payroll Service Manager in Westcott employer: ISS
At ISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to sustainability not only drives our business but also provides employees with meaningful opportunities to contribute to impactful net zero initiatives. With a focus on professional growth and a supportive environment, particularly in the vibrant South East England region, we empower our team members to thrive while making a difference in the corporate banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Payroll Service Manager in Westcott
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at ISS!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at ISS.
We think you need these skills to ace Payroll Service Manager in Westcott
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at ISS. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to ISS and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at ISS. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to ISS's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at ISS
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with ISS.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at ISS will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact ISS and how you would contribute to adapting HR strategies.
