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For Companies At a Glance
- Tasks: Be the friendly face of our wellness space, guiding colleagues and promoting wellness offerings.
- Company: Join ISS, a leading workplace management company that values people and inclusivity.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a positive impact on colleagues' wellness while developing your skills in a supportive setting.
- Qualifications: Customer service experience, strong communication skills, and a passion for health and wellbeing.
- Other info: Flexible roles with a focus on teamwork and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
In this role, you will act as the first point of contact for users, ensuring they feel welcomed, informed, and supported while navigating the digital wellness ecosystem. You will help maintain a safe, clean, and inviting environment across all wellness spaces, including studios, changing rooms, and communal areas. This position is ideally suited to someone with experience in a gym, leisure, or wellness environment who enjoys being visible on the floor, engaging with people, and delivering an excellent customer experience. This is not a Personal Trainer role – there is no requirement or insurance in place to provide fitness instruction, exercise programming, or equipment guidance.
Key Responsibilities
- Act as the primary point of contact within the fitness and wellness facility
- Support users with digital wellness systems and booking platforms
- Manage memberships, bookings, and records via CRM systems
- Maintain cleanliness and presentation across gym, studios, and changing areas
- Carry out regular walkarounds to ensure facilities are safe and operational
- Promote on-site wellness initiatives and engagement activities
- Ensure compliance with health and safety procedures
Qualifications and Experience
- We are recruiting a friendly, professional Wellness Experience Host to support the day-to-day operation of our on-site wellness and fitness facilities. Must have an interest in fitness and well-being
- Experience of working in a gym, wellness, leisure, hospitality, or customer-facing environment
- Strong communication and interpersonal skills
- Confident using digital systems and Microsoft Office
- Understanding of health and safety principles
- First aid qualification desirable (training available)
Application and Inclusion
If you enjoy working in a people-focused environment, have experience within wellness or gym settings, and are passionate about delivering an outstanding customer experience – then apply now.
About Disability and Inclusion
Disability Confident: ISS is a Disability Confident employer. We support inclusive hiring practices in line with the UK government’s Disability Confident scheme. We welcome applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background.
ISS is a world-leading workplace and facility management company, committed to doing business the right way and valuing people. We offer a challenging and exciting career in an organization with people at its heart.
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Wellness Host employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellness Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out ISS's values and how they promote wellness. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Wellness Host, you'll need to engage with colleagues and promote wellness offerings. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your tech-savviness! Brush up on your knowledge of digital wellness solutions and CRM platforms. Being able to discuss your experience with these tools will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the Wellness Host role.
We think you need these skills to ace Wellness Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for wellness and how it aligns with our values.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We love seeing how your past experiences can contribute to creating a welcoming environment for our colleagues.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that directly address the responsibilities and qualifications mentioned in the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Wellness Host role. We can’t wait to hear from you!
How to prepare for a job interview at ISS
✨Know Your Wellness Stuff
Make sure you brush up on the latest trends in wellness and digital fitness solutions. Being able to discuss these topics confidently will show that you're genuinely passionate about the role and can engage with colleagues effectively.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction, practice your communication skills. Think about how you would explain technical queries or promote wellness offerings. Clear, friendly communication is key, so maybe even do a mock interview with a friend!
✨Get Familiar with Digital Tools
As a Wellness Host, you'll be using CRM software and other digital systems. Familiarise yourself with these tools beforehand. If you have experience with similar platforms, be ready to share specific examples of how you've used them to enhance customer experiences.
✨Prepare for Health and Safety Questions
Since compliance with health and safety regulations is crucial, be prepared to discuss how you would maintain a safe environment. Think of scenarios where you had to ensure safety in previous roles and be ready to share those experiences.
