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- Tasks: Coordinate remedial actions, manage quotes, and ensure timely resolutions for clients.
- Company: Join ISS, a leading workplace and facility management company with a people-first approach.
- Benefits: Exciting career opportunities, inclusive culture, and a chance to make a real difference.
- Why this job: Be the key player in delivering exceptional service and support to diverse clients.
- Qualifications: Experience in customer service or administration, strong communication, and IT skills.
- Other info: Dynamic, fast-paced environment with a focus on growth and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
You will act as the central point of coordination for remedial actions - requesting quotes, securing approvals, raising purchase orders, and assigning works promptly. Your ability to maintain clear communication and accurate documentation will be key to delivering timely resolutions and exceptional service to our clients.
Key Responsibilities
- Review engineers’ PPM recommendations and identify required remedial works.
- Request repair quotes from engineers and ensure accurate information upload.
- Track submitted quotes and follow up to prevent delays.
- Submit quotes to clients and monitor progress until approval is received.
- Raise Purchase Orders (POs) in line with internal procedures during approval stages.
- Update internal systems to reflect job status, progress, and completion.
- Communicate effectively with engineers, subcontractors, and clients to keep all parties informed.
- Ensure all documentation is stored correctly and meets compliance requirements.
Professional and Personal Competencies/Qualifications
- Previous experience in a customer service, helpdesk, or administrative role.
- Confident call handling skills with a calm and professional approach.
- Strong IT literacy, particularly Microsoft Excel and Word.
- Excellent communication and relationship-building skills.
- High attention to detail with strong planning and organising ability.
- A team player with a flexible and solutions-focused attitude.
- Comfortable working in a fast-paced, service-led environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Remedial Coordinator in Warwick employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remedial Coordinator in Warwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Remedial Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to coordination and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed projects or coordinated tasks in the past. This will demonstrate your ability to handle the responsibilities of a Remedial Coordinator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at ISS.
We think you need these skills to ace Remedial Coordinator in Warwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and administrative roles. We want to see how your skills align with the responsibilities of a Remedial Coordinator.
Show Off Your Communication Skills: Since clear communication is key for this role, use your application to demonstrate your ability to convey information effectively. We love seeing examples of how you've kept teams or clients informed in past roles.
Highlight Your Attention to Detail: This job requires a keen eye for detail, so make sure to showcase any experiences where you’ve successfully managed documentation or tracked progress on projects. We appreciate candidates who can keep things organised!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ISS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Remedial Coordinator. Familiarise yourself with the key tasks like requesting quotes, raising purchase orders, and maintaining documentation. This will help you speak confidently about how your skills align with the job.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples that demonstrate your ability to communicate clearly with clients, engineers, and subcontractors. Think of situations where you successfully resolved issues through good communication, as this will highlight your fit for the position.
✨Highlight Your Attention to Detail
Given the importance of accurate documentation and tracking in this role, be ready to discuss how you ensure precision in your work. Share specific instances where your attention to detail made a difference, whether in previous jobs or projects.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a fast-paced environment. Practice responses to potential challenges you might face as a Remedial Coordinator, such as handling delays in approvals or managing multiple requests simultaneously.
