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- Tasks: Lead the Order to Cash process, driving improvements and ensuring compliance.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal growth.
- Why this job: Make a real impact by enhancing operational performance and championing best practices.
- Qualifications: Experience in O2C processes and strong project management skills required.
- Other info: Diverse and inclusive workplace with a focus on people and innovation.
The predicted salary is between 36000 - 60000 £ per year.
As the key liaison for O2C, you will champion process improvements, maintain adherence to global standards, and enhance operational performance. Working closely with the Global O2C Process Owner, you will ensure local processes align with global initiatives while supporting finance and operational teams with best practices and robust controls.
Key Responsibilities
- Oversee the entire O2C process lifecycle within the UK&I, ensuring smooth integration between offshore and onshore activities.
- Identify, analyse, and implement process improvements to enhance efficiency, accuracy, and compliance.
- Develop and maintain comprehensive process documentation, ensuring clarity and accessibility for all stakeholders.
- Monitor and report performance against defined KPIs and SLAs, driving accountability and continuous improvement.
- Collaborate with the Global Process Owner to align local processes with global standards and contribute to global initiatives.
- Partner with ISS UK&I Finance to support upstream activities and ensure compliance with the OneISS Way.
- Conduct regular audits and reviews to maintain process integrity, strengthen controls, and identify improvement opportunities.
- Provide training and guidance to operations and finance teams on O2C processes and best practices.
Professional and Personal Competencies/Qualifications
- Significant experience in Order to Cash, ideally within a multinational environment.
- Proficiency in Navision (Maximo experience highly desirable).
- Hands-on experience with ERP or finance system implementation projects, preferably SaaS or cloud-based solutions.
- Proven track record in process improvement and project management.
- Strong communication and interpersonal skills for effective cross-functional collaboration.
- Knowledge of compliance and regulatory requirements related to O2C processes.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
UK&I Order to Cash Process Lead employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK&I Order to Cash Process Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at ISS or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research ISS’s values and recent projects. Show us how your experience in Order to Cash aligns with our goals, and don’t forget to highlight your process improvement skills!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your achievements in O2C and how you’ve driven efficiency in past roles. Confidence is key!
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It shows you’re genuinely interested in joining ISS. Plus, it gives you a better chance of being noticed by our hiring team.
We think you need these skills to ace UK&I Order to Cash Process Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Order to Cash processes. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Process Improvement Skills: Since this role is all about enhancing operational performance, share specific examples of how you've identified and implemented process improvements in your previous roles. We love a good success story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ISS
✨Know Your O2C Inside Out
Make sure you have a solid understanding of the Order to Cash process. Brush up on key concepts, best practices, and any recent trends in the industry. Being able to discuss specific examples of how you've improved processes in the past will show that you're not just familiar with the theory but can apply it effectively.
✨Align with Global Standards
Since this role involves working closely with the Global O2C Process Owner, it's crucial to understand how local processes fit into global initiatives. Research ISS's global standards and think about how your experience aligns with them. Be ready to discuss how you can contribute to maintaining these standards while driving local improvements.
✨Showcase Your Communication Skills
Strong communication is key for this role, especially when collaborating with finance and operational teams. Prepare to share examples of how you've successfully communicated complex information to diverse stakeholders. This will demonstrate your ability to foster collaboration and ensure everyone is on the same page.
✨Prepare for Performance Metrics Discussion
Familiarise yourself with common KPIs and SLAs related to the O2C process. Be prepared to discuss how you've monitored performance in previous roles and what strategies you've implemented to drive accountability and continuous improvement. This shows that you're results-oriented and understand the importance of metrics in enhancing operational performance.
