At a Glance
- Tasks: Lead technical service delivery and ensure client satisfaction across all accounts.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, competitive salary, and commitment to diversity and inclusion.
- Other info: Be part of a diverse team that values growth and innovation.
- Why this job: Make a real impact in a dynamic environment focused on operational excellence.
- Qualifications: Hands-on experience in technical services and relevant engineering qualifications.
The predicted salary is between 40000 - 45000 £ per year.
We are looking for a hands-on technical leader who can plan, assign, and direct work while addressing issues and complaints as they arise. The successful candidate will drive operational excellence, compliance, and client satisfaction across all technical service activities.
Key Responsibilities
- Lead technical service delivery across accounts, ensuring operational excellence, compliance, and high levels of client satisfaction.
- Act as the single point of escalation for technical issues, ensuring timely resolution and consistent service outcomes.
- Drive operational efficiency through the implementation of standard procedures, best practices, and innovative technical solutions.
- Understand and apply the Owner’s building operations rules for all buildings under care, as provided by the Key Account Director.
- Assign tasks for work tickets and preventative maintenance work orders for the Operations & Maintenance team.
- Oversee and review all Appointed Persons duties across services as part of Safe Systems of Work (SSoW).
- Ensure completion of planned maintenance and work orders in line with monthly schedules.
- Maintain accurate and accessible Operations & Maintenance documentation, including drawings, manuals, and site operator documentation.
- Review, edit, and maintain SOPs, MOPs, and EOPs as required for site operations.
- Coordinate contractors and vendors to ensure safe site access, supervision, and completion of maintenance and project work.
Professional and Personal Competencies/Qualifications
- Proven hands-on experience in Technical Services within a building services environment.
- HNC (or equivalent) in Industrial, Electrical, Mechanical Engineering, or a related discipline.
- Experience in technical services within building services or estates, including High Voltage/Low Voltage systems management in regulated settings.
- Recognised craft apprenticeship with relevant qualifications (HND/HNC, City & Guilds, or NVQ Level 3 or above), including formal HV/LV training.
- Working towards a Bachelor’s or Master’s degree in a related engineering discipline (desirable).
- Strong understanding of best practices supporting critical engineering systems, including decontamination, specialist clinical ventilation systems, and medical gases.
- Willingness to be appointed as an Authorised Engineer for High Voltage and Low Voltage systems.
- Full UK driving licence; willingness to travel as required (car or allowance provided).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Technical Services Manager in Surrey employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people above all. Our inclusive work culture fosters personal and professional growth, offering employees the chance to develop their skills while contributing to meaningful projects that enhance user experiences in various sectors, including healthcare and innovation. With a commitment to operational excellence and a supportive environment, we ensure that our Technical Services Managers can thrive and make a significant impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Surrey
✨Networking in the Right Circles
Dive into communities focused on building systems and supply engineering. Join LinkedIn groups, attend industry-specific trade shows, and don’t shy away from local meetups. These are golden opportunities to connect with industry professionals who could help you land that full-time role at places like ISS.
✨Showcase Your Projects
If you've worked on any projects—big or small—related to building systems, make sure to showcase them! Creating a portfolio or a detailed case study on your approach can do wonders. It’s all about showing prospective employers, like ISS, that you’ve got hands-on experience and a solid understanding of the field.
✨Leverage University Resources
Are you still connected with your university? Tap into their career services! Many universities have relationships with firms in the building systems sector and can provide leads on exclusive job openings. This could be your ticket to landing the full-time job you want.
✨Get Involved in Professional Bodies
Consider joining professional organisations related to building systems and supply engineering. These often have job boards, career development events, and networking opportunities. Engaging with these can significantly increase your visibility to firms like ISS and may help you secure that full-time position sooner!
We think you need these skills to ace Technical Services Manager in Surrey
Some tips for your application 🫡
Showcase Your Engineering Skills:In the building systems supply engineering field, make sure to highlight your technical skills in your CV. Include any relevant software certifications or engineering tools you’re proficient with. Demonstrating your ability to use industry-specific technologies can really set you apart!
Quantify Your Achievements:Employers love to see how you've made an impact in your previous roles. When detailing your work experience, try to include quantifiable achievements—like how you improved a system’s efficiency by a percentage or managed a project that saved your last company X amount. This shows you're results-driven and could help us at ISS.
Tailor Your Cover Letter:Don’t just reuse the same old cover letter! Personalise it for the Technical Services Manager role at ISS. Talk about your passion for building systems and why this position excites you. We want to see your personality shine through and how you envision contributing to our team.
Include Relevant Projects:If you’ve worked on specific projects related to building systems supply engineering, don’t forget to mention them! Include any reports or case studies that showcase your problem-solving abilities and project management skills. This portfolio of work can really illustrate your expertise to us.
How to prepare for a job interview at ISS
✨Know Your Technical Stuff
For a role in building systems supply engineering, make sure you're clued up about the latest technologies and tools in the field. Brush up on your knowledge of HVAC systems, plumbing, electrical layouts, and any relevant software used in modelling or design.
✨Showcase Real Projects
Since this is a full-time position, the interviewers will be keen to see your relevant experience. Bring along a portfolio that highlights the projects you've worked on, focusing on your role and the impact you had. Be ready to discuss the challenges faced and how you overcame them.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions during your interview. They may ask how you would approach a specific design challenge or troubleshoot an existing system. Think about examples from your past work where you successfully tackled problems, and be ready to articulate your thought process.
✨Understand the Industry Landscape
It's crucial to have a good grasp of the current trends affecting building systems, like sustainable engineering practices or smart technology integration. Familiarise yourself with recent advancements and be prepared to discuss how they might influence your work at ISS.
