At a Glance
- Tasks: Coordinate maintenance calls and manage work orders from start to finish.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities in a diverse and inclusive environment.
- Other info: Be part of a team that values growth, inclusivity, and making a difference.
- Why this job: Make a real impact by connecting people and places every day.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
The Reactive Planner plays a key role in ensuring reactive and planned maintenance calls are processed from start to finish. Working closely with internal teams, subcontractors, and clients, you will manage work orders, raise purchase orders, coordinate attendance, and maintain accurate system records. You will also support reporting, compliance documentation, and customer communication while adhering to company processes, health and safety requirements, and service level agreements.
Key Responsibilities
- Coordinate reactive and PMC tasks received from internal teams and customers
- Receive, progress, and update work orders through the CAFM system
- Raise purchase orders and manage the approval process for subcontracted work
- Arrange quotations, scheduling, and site attendance with subcontractors
- Manage task queues, including prioritisation and triage of works
- Monitor completion, documentation, and compliance uploads
- Liaise daily with engineering teams on workload and availability
- Complete goods receipt processes and support financial accuracy
- Prepare and circulate reports as required
Professional and Personal Competencies/Qualifications
- Experience in a customer service, contact centre, or administrative environment
- Confidence handling calls, emails, and customer enquiries
- Strong organisation skills with the ability to plan and prioritise tasks
- Clear communication skills, both written and verbal
- Ability to work collaboratively within a team environment
- Competence using Microsoft Office applications
- Attention to detail when managing data, systems, and documentation
- GCSE-level education or an equivalent relevant qualification
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Reactive Planner in Surrey employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people above all. As a Reactive Planner, you will thrive in a supportive and inclusive environment that fosters professional growth and development, while also enjoying the benefits of a diverse workplace culture. With a commitment to corporate responsibility and a focus on making a difference, ISS offers a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Reactive Planner in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at ISS. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to reactive planning and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. This will demonstrate your ability to prioritise and handle multiple responsibilities effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the ISS team.
We think you need these skills to ace Reactive Planner in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Reactive Planner role. Highlight your experience in customer service and administrative tasks, as well as your strong organisation skills. We want to see how you fit into our team!
Show Off Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your written communication abilities. Keep it professional but friendly, just like we do at StudySmarter. Remember, we love a good chat!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, and ensure that all your information is accurate. This shows us that you have the attention to detail we value in managing data and documentation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at ISS
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Reactive Planner. Familiarise yourself with the key responsibilities like managing work orders and liaising with subcontractors. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisation Skills
Since this role requires strong organisation skills, be prepared to discuss how you prioritise tasks and manage your time effectively. You could share examples from previous jobs where you successfully coordinated multiple tasks or projects, highlighting your ability to stay on top of things.
✨Communicate Clearly
As a Reactive Planner, clear communication is key. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen carefully to questions and respond thoughtfully, demonstrating your verbal communication skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to handle customer enquiries or manage compliance documentation. Prepare specific examples that showcase your attention to detail and ability to work collaboratively within a team.
