People Service Delivery Administrator in Surrey

You will work closely with stakeholders across the business to maintain clear communication, ensure compliance with governance and statutory requirements, and support a wide range of People & Culture activities. This is an ideal opportunity for someone early in their career who is keen to develop strong administrative and HR support skills within a well-supported team environment.

Key Responsibilities

• Provide administrative support across the employee lifecycle, including onboarding, crossboarding and offboarding processes
• Generate employee contracts and manage documentation in line with SLAs
• Prepare and issue employee correspondence, including annual salary and bonus letters
• Maintain accurate personnel records and manage shared mailbox communications
• Support scheduling of meetings, diary management and People & Culture Board activities
• Assist with employee relations administration, including note taking at formal meetings
• Provide helpdesk support to employees and managers, responding to queries in a timely manner
• Support compliance activities, including personnel file audits, GDPR adherence and data gathering for internal/external audits

Professional and Personal Competencies/Qualifications

• Strong organisational and administrative skills with high attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Word, Excel and PowerPoint, with confidence handling data
• Ability to organise and prioritise workload to meet deadlines
• Flexible and adaptable approach, with a willingness to support team activities
• Awareness of GDPR and Data Subject Access Requests
• Strong customer service mindset and ability to build positive working relationships
• Accurate data entry skills and proficient touch typing

The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.