Payroll Transformation Manager in Surrey

We are looking for a candidate who will act as a trusted payroll partner, working collaboratively across teams to enhance ways of working and ensure sustainable, practical improvements within BAU payroll operations. The role will also play a key part in bridging transformation initiatives with operational delivery to ensure successful implementation and adoption.

Key Responsibilities

• Partner with Payroll Delivery teams to review and continuously improve BAU payroll processes while maintaining Delivery ownership.
• Collaborate with Payroll Service teams to analyse trends, queries, and operational data to identify improvement opportunities.
• Support the development of efficient and accurate payroll processes through continuous improvement initiatives.
• Translate operational insights into practical and sustainable enhancements within payroll delivery processes.
• Partner with Delivery teams to create and maintain payroll process documentation aligned to policy, legislation, and company standards.
• Support audit and compliance activities by implementing process improvements based on assurance findings and control feedback.
• Facilitate the embedding of transformation and project outcomes into BAU payroll operations, ensuring knowledge transfer and readiness.
• Act as a Payroll SME on transformation initiatives, supporting design, testing, and implementation to ensure solutions are operationally viable.

Professional and Personal Competencies/Qualifications

• End-to-end payroll processing experience within a complex, high-volume environment.
• Strong knowledge of payroll legislation, compliance, tax, statutory payments, pensions, and controls.
• Experience supporting payroll delivery teams to improve accuracy, efficiency, and service levels.
• Experience contributing to or leading payroll transformation programmes.
• Previous experience acting as an SME during system implementations, upgrades, migrations, or outsourcing projects.
• Experience producing and maintaining SOPs, process maps, work instructions, and governance documentation.
• Ability to build effective relationships across Payroll, HR, Compliance, Training, and Transformation teams.
• Strong stakeholder management skills, with the ability to engage and influence senior stakeholders.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.