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- Tasks: Lead strategic partnerships and drive innovation for key clients in a dynamic environment.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Exciting career growth, diverse culture, and commitment to corporate responsibility.
- Why this job: Shape the future of client relationships and make a real impact in the public sector.
- Qualifications: Proven leadership in technical environments and strong stakeholder engagement skills.
- Other info: Inclusive employer dedicated to diversity and personal development.
The predicted salary is between 43200 - 72000 £ per year.
As Key Account Director, you will act as a strategic partner to our client, leveraging the global capabilities and scale of ISS to deliver innovation, value, and performance excellence. Your deep understanding of the client’s business will enable you to lead a high-performing, multidisciplinary team to not only meet but exceed expectations. You’ll ensure the delivery of outstanding service across all workstreams while also driving P&L accountability, continuous improvement, and long-term customer retention and growth. This is a pivotal leadership role where your ability to build senior relationships, deliver operational excellence, and shape strategic outcomes will directly influence the continued success of both the account and ISS’s reputation in the public sector.
Key Responsibilities
- Demonstrable experience in managing customer relationships and delivering against contractual KPIs and service standards
- Proven track record of effective stakeholder engagement across internal and external audiences
- Strong leadership skills with the ability to motivate and develop teams, aligning them to customer and business objectives
- Experience in managing technical compliance across large estates, with a sound understanding of health, safety and regulatory requirements
- Skilled in subcontractor and supplier management to ensure quality, value for money and timely delivery
- Strategic thinker with experience in succession planning and team development
- Strong commercial awareness and understanding of facilities or technical service delivery
Professional and Personal Competencies/Qualifications
- Proven experience leading M&E infrastructure in complex technical environments
- Strong knowledge of health and safety legislation and safe systems of work
- Skilled in developing and implementing SOPs and EOPs for critical sites
- Demonstrated ability to manage and develop high-performing technical teams
- Confident in engaging with senior stakeholders and providing expert advice
- Strong understanding of compliance, risk management, and regulatory standards
- Track record of delivering large-scale infrastructure projects on time and on budget
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Key Account Director in Surrey employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director in Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Key Account Director. Highlight your leadership skills and ability to drive results, as these are key in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Key Account Director in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Director role. Highlight your experience in managing customer relationships and delivering on KPIs, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills: We want to see how you've motivated and developed teams in the past. Share specific examples of how you've aligned your team with customer and business objectives, as this is crucial for success in this role.
Demonstrate Strategic Thinking: In your application, emphasise your ability to think strategically. Talk about your experience with succession planning and team development, as well as any large-scale projects you've delivered on time and within budget.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you'll be one step closer to joining our diverse and inclusive team at ISS!
How to prepare for a job interview at ISS
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the client’s business and their specific needs. This will help you demonstrate how your strategic thinking can align with their goals and how you can leverage ISS's capabilities to deliver exceptional value.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams. Be ready to discuss how you've motivated teams in the past and how you plan to develop them further to meet customer objectives.
✨Master Stakeholder Engagement
Think of instances where you've successfully engaged with senior stakeholders. Be prepared to share how you’ve built relationships and navigated complex environments, as this role requires strong interpersonal skills.
✨Demonstrate Commercial Awareness
Brush up on your knowledge of facilities management and technical service delivery. Be ready to discuss how you’ve managed P&L accountability and delivered projects on time and within budget, showcasing your commercial acumen.
