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- Tasks: Lead a team to deliver top-notch customer service in a safe and clean environment.
- Company: Join ISS UK, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, inclusive culture, and a chance to make a real difference.
- Why this job: Be a part of a passionate team that values people and their contributions.
- Qualifications: Experience in healthcare portering or supervising operations is a plus.
- Other info: Diverse and inclusive workplace with strong commitment to personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a passion for maintaining a safe and clean workplace? Do you enjoy leading a team and delivering excellent customer service? As a Service Supervisor with ISS UK, you will play a key role in delivering a world-class Helpdesk, Portering, and Housekeeping service, ensuring the highest standards of quality and consistency for our customers and colleagues.
Responsibilities
- Plan, organise, and coordinate service operations to meet financial and performance targets.
- Lead by example with a passion for customer service and strong, inspiring leadership.
- Set and maintain high standards for yourself and your team.
- Create and manage departmental schedules for your team.
- Deliver an exceptional level of service within your area of responsibility.
- Use all equipment safely and correctly.
- Maintain a safe working environment in line with Health & Safety regulations and company standards.
- Report any hazards, near misses, or safety concerns promptly to your manager.
- Excellent customer service skills.
- Reliable, hardworking, and professional in approach.
- A team player who works well with colleagues and customers.
- Able to communicate politely and effectively with all site users.
- Strong attention to detail, maintaining exceptional standards.
- Able to work effectively on your own initiative.
- Strong leadership skills.
Qualifications / Experience
- Relevant experience in Healthcare Portering, Helpdesk, and supervising operations.
About ISS
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Support Services Supervisor employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a tough situation. We want to hear how you inspire others and maintain high standards, so be ready to share those experiences.
✨Tip Number 3
Show off your customer service skills! Be prepared to discuss how you've gone above and beyond for customers in the past. Remember, this role is all about delivering exceptional service, so let us see your passion shine through.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or the role. This shows that you're engaged and serious about making a positive impact at ISS.
We think you need these skills to ace Support Services Supervisor
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for maintaining a safe and clean workplace! In your application, share specific examples of how you've led teams or delivered excellent customer service in the past.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in Healthcare Portering and Helpdesk operations. We want to know how your skills align with our mission at ISS!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how you can contribute to our team. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the Support Services Supervisor role.
How to prepare for a job interview at ISS
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Support Services Supervisor. Familiarise yourself with the importance of customer service, health and safety regulations, and how to lead a team effectively. This knowledge will help you answer questions confidently.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and provide examples of how you've inspired your team in previous roles. Think about specific situations where you maintained high standards or improved service delivery, as this will demonstrate your capability to lead by example.
✨Emphasise Customer Service
Since excellent customer service is crucial for this role, come armed with examples of how you've gone above and beyond for customers in the past. Highlight your communication skills and ability to handle difficult situations with grace and professionalism.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
