At a Glance
- Tasks: Manage client enquiries and coordinate resources for smooth service operations.
- Company: Join ISS, a leading workplace and facility management company with a people-first approach.
- Benefits: Exciting career opportunities, inclusive culture, and support for personal growth.
- Other info: Diverse and inclusive workplace committed to supporting all employees.
- Why this job: Make a real impact by ensuring excellent service delivery in a dynamic environment.
- Qualifications: Customer service experience, strong IT skills, and a team-oriented mindset.
The predicted salary is between 30000 - 40000 £ per year.
You will contribute to the smooth running of service operations by managing enquiries, coordinating resources, and ensuring all contractual processes are met. Building effective relationships with clients and internal teams, alongside maintaining clear and timely communication, will be essential to success.
Key Responsibilities
- Receive, log and process client and helpdesk requests in line with contractual requirements.
- Translate client issues into FM/engineering actions and allocate to the appropriate resource.
- Monitor shared mailboxes and respond within agreed timeframes.
- Manage work orders via CAFM systems (e.g. Maximo).
- Liaise with subcontractors to schedule attendance.
- Maintain accurate records and documentation.
- Provide administrative support to the wider service delivery team.
- Escalate issues or delays to management as needed and deliver a professional sub dispatch service at all times.
Professional and Personal Competencies/Qualifications
- Previous experience in a customer service, helpdesk or administrative role.
- Confident call handling skills with a calm and professional approach.
- Strong IT literacy, particularly Microsoft Excel and Word.
- Excellent communication and relationship-building skills.
- High attention to detail with strong planning and organising ability.
- A team player with a flexible and solutions-focused attitude.
- Comfortable working in a fast-paced, service-led environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Sub Dispatch Coordinator employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our inclusive work culture fosters personal and professional growth, offering employees the chance to develop their skills while contributing to meaningful projects that enhance user experiences across various sectors. With a commitment to corporate responsibility and support for diverse communities, including veterans and individuals with disabilities, ISS is an excellent employer for those seeking a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sub Dispatch Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ISS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ISS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sub Dispatch Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ISS:Your cover letter is your chance to shine! Tell us why you want to work at ISS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ISS!
How to prepare for a job interview at ISS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
