At a Glance
- Tasks: Lead technical services delivery and ensure high-quality outcomes across the account.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic and inclusive workplace.
- Why this job: Make a real impact by driving service excellence and client satisfaction.
- Qualifications: Proven experience in technical leadership and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 € per year.
We are seeking a Technical Services Manager to report to the Technical Director of Technical Services and work closely with Group and local country Operational Performance teams. This role is fully accountable for ensuring adherence to OneISS standards for technical services across the account within the assigned region. We are looking for a senior technical leader who can take full ownership of service delivery, client relationships, and financial performance, while driving consistent, high-quality outcomes, compliance, and continuous improvement across the account.
Key Responsibilities
- Lead the end-to-end delivery of technical and engineering services across the account
- Act as the primary escalation point for all technical service issues
- Ensure consistent, high-quality service delivery aligned to contractual requirements
- Build strong client relationships and act as the main technical contact
- Drive client satisfaction, service performance, and continuous improvement
- Own financial performance including budgets, cost control, and revenue targets
- Lead, develop, and manage technical teams and future leadership pipeline
- Ensure compliance with health & safety, legal, and regulatory standards
- Identify growth opportunities, cost savings, and service improvements across the account
Qualifications & Experience
- Strong experience in a senior technical leadership role
- Strong background in building services / hard FM
- Proven experience in technical services delivery, compliance, and risk management
- Experience driving technical change and implementation
- Analytical and systematic problem-solving approach
- Strong stakeholder management and leadership capability
- Strong commercial acumen (budgets, contracts, margins)
- Excellent communication and stakeholder management skills
- Full UK driving licence (occasional site visits required)
Technical Services Manager in Stoke-on-Trent employer: ISS
At ISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Technical Services Manager, you will benefit from extensive professional development opportunities, a commitment to employee well-being, and the chance to lead impactful projects in a supportive environment. Our inclusive approach ensures that every team member is valued, making ISS a rewarding place to advance your career while contributing to high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to technical services and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've led teams, managed budgets, and improved service delivery. This is your chance to demonstrate that you can take ownership and drive results.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Technical Services Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Services Manager. Highlight your experience in technical leadership, service delivery, and client relationships. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven technical change and improved service delivery in previous positions.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you’ve managed budgets, improved compliance, or enhanced client satisfaction. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at ISS
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to building services and hard FM. Be ready to discuss specific projects you've led, the challenges you faced, and how you overcame them. This will show that you’re not just a leader but also a hands-on expert.
✨Showcase Your Leadership Skills
Prepare examples of how you've developed and managed technical teams in the past. Highlight your approach to building strong client relationships and how you’ve driven service performance. This is your chance to demonstrate your leadership capability and stakeholder management skills.
✨Understand Financial Performance
Familiarise yourself with budget management, cost control, and revenue targets. Be prepared to discuss how you've successfully managed financial performance in previous roles. This will show that you have the commercial acumen needed for the role.
✨Emphasise Continuous Improvement
Think about instances where you've identified growth opportunities or implemented service improvements. Be ready to share your analytical approach to problem-solving and how it has led to better outcomes. This will align perfectly with their focus on compliance and continuous improvement.
