At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service and achieve business targets.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Enjoy career growth, inclusive culture, and the chance to make a real impact.
- Other info: Diverse and inclusive workplace with opportunities for everyone.
- Why this job: Be part of a supportive team that values your contributions and fosters development.
- Qualifications: Experience in leadership roles and a knack for motivating teams.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Placemaker Services Team Leader to support the Service Delivery Manager responsible for the Cleaning Business Support functions across the ISS UK client portfolio. This role offers exposure to a fast-paced, high-volume environment where service quality and accuracy are paramount. You will provide clear direction, ensure consistent delivery, and uphold service levels and KPIs within the team. We are looking for someone confident in leading people, managing operational processes, and maintaining strong internal and external relationships.
The role focuses on time and attendance oversight, administrative accuracy, and ensuring frontline placemakers are supported throughout their employment lifecycle.
Key Responsibilities- Lead and support the operational support team to deliver KPIs, SLAs, and business targets.
- Coordinate operational resourcing by working with recruitment partners, agencies, and internal stakeholders.
- Oversee accurate management of placemaker data, including recruitment records, onboarding documentation, time & attendance, pay, overtime, absence, and timesheet processing.
- Maintain accurate systems, trackers, and reporting to support operational decisions and performance monitoring.
- Build and maintain strong relationships with operational managers, internal departments, suppliers, and external partners.
- Manage team performance through coaching, training, audits, and observation, supporting induction and development.
- Drive a high-performing team culture through motivation, continuous improvement, and effective change management.
- Ensure processes are followed in line with company policies, SLAs, compliance requirements, and best practice.
Experience in a Team Leader, supervisory, or senior operational support role, ideally within shared services or service delivery. Proven ability to lead and motivate teams to achieve high performance. Experience working in a fast-paced operational environment with competing priorities and strict SLAs. Demonstrable success delivering against KPIs, SLAs, and operational targets. Experience managing operational or administrative processes. Skilled in resolving service issues, escalations, or complaints. Experience supporting change initiatives or process improvements.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Team Leader - Placemaker Services in Stoke-on-Trent employer: ISS
At ISS, we pride ourselves on being a leading workplace and facility management company that values its people and fosters a culture of inclusivity and growth. As a Team Leader in Placemaker Services, you will thrive in a dynamic environment where your leadership skills will directly impact service quality and team performance, all while enjoying opportunities for professional development and a commitment to corporate responsibility. Join us in making a difference and be part of a diverse team that celebrates every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Placemaker Services in Stoke-on-Trent
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those already working at ISS. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview like it’s a big match day! Research ISS, understand their values, and think about how your experience aligns with the Team Leader role. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on your leadership skills and how you’ve tackled challenges in fast-paced environments. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the ISS team. Let’s get you that interview!
We think you need these skills to ace Team Leader - Placemaker Services in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Leader role. Highlight your experience in leading teams and managing operational processes, as this will show us you’re a great fit for the fast-paced environment we thrive in.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve met KPIs or improved service delivery in previous roles. We love seeing tangible results that demonstrate your ability to drive performance!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ISS
✨Know Your KPIs
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've successfully met or exceeded KPIs in your previous positions, as this will show your understanding of the importance of service quality and operational targets.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing operational processes. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your capability to drive a high-performing culture.
✨Build Relationships
Since the role involves maintaining strong internal and external relationships, be prepared to talk about how you've successfully collaborated with various stakeholders in the past. Share stories that illustrate your communication skills and ability to work effectively with others.
✨Emphasise Adaptability
Given the fast-paced environment, it's crucial to convey your ability to handle competing priorities and adapt to change. Prepare to discuss instances where you've successfully navigated challenges or implemented process improvements, showcasing your problem-solving skills.
