At a Glance
- Tasks: Coordinate night service operations and support teams to ensure top-notch customer service.
- Company: Join a forward-thinking company that values diversity and inclusion.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and collaboration.
- Why this job: Be the key player in delivering exceptional service during out-of-hours.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
We are seeking an Out of Hours Night Service Co‑ordinator to join our Operational Service Centre (OSC), where you will play a key role in supporting the Out of Hours team to deliver a consistently high standard of service.
Responsibilities
- Work closely with operational field teams, account teams and internal departments to ensure customer needs and expectations are met.
- Coordinate activity, maintain accurate records and facilitate effective communication across teams.
- Act as the first point of contact for client calls and emails, logging and processing requests accurately and promptly.
- Identify appropriate solutions to issues or escalate where required.
- Maintain and update facilities management systems (e.g. Maximo) and associated records.
- Deliver professional, customer‑focused helpdesk support and administration.
- Coordinate and support operational field teams during out of hours periods.
- Assist the account delivery team with administrative tasks.
- Build and maintain strong working relationships with clients and internal teams.
- Ensure compliance with company processes, procedures and contractual obligations.
Qualifications
- Highly organised, calm under pressure and customer focused, with strong attention to detail and communication skills.
- Experience of working to customer and business KPIs and SLAs.
- Intermediate Microsoft Excel skills and confidence using other Microsoft applications.
- Strong communication skills with effective call handling experience.
- Experience of reporting and communicating data to clients and internal stakeholders.
- Proactive approach to delivering excellent customer service, with the ability to adapt to changing situations.
- Analytical and methodical, with strong organisational and multi‑tasking skills.
- Able to prioritise competing demands while maintaining accuracy.
- Remains calm, professional and effective when working under pressure or facing setbacks.
Equal Opportunity Statement
We are a Disability Confident employer that invites interview to any applicant with a disability who meets the minimum criteria for the job. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
Night Service Co-ordinator in Stoke-on-Trent employer: ISS
As a Night Service Co-ordinator at our Operational Service Centre, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. We offer a range of benefits including flexible working hours, comprehensive training programmes, and a commitment to diversity and inclusion, ensuring that every team member feels valued and empowered. Join us in delivering exceptional service while enjoying a collaborative culture that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Night Service Co-ordinator in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Night Service Co-ordinator role. Keep it concise and engaging!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. Show them how your skills can help their team, especially in delivering top-notch customer service.
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and any networking contacts. This will help you stay on top of opportunities and ensure you don’t miss out on any potential roles.
We think you need these skills to ace Night Service Co-ordinator in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience that aligns with the Night Service Co-ordinator role. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share an example of how you've effectively handled client calls or emails in the past.
Highlight Your Organisational Skills:Being highly organised is key for this position. In your application, mention any tools or methods you use to stay organised, especially when juggling multiple tasks. We love to see how you keep everything running smoothly under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ISS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Service Co-ordinator. Familiarise yourself with the key tasks like coordinating activities, maintaining records, and providing customer support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with clients and internal teams, be prepared to discuss your previous experiences handling calls and emails. Think of specific examples where you successfully resolved issues or maintained strong relationships. This will highlight your ability to communicate effectively under pressure.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. During the interview, share how you manage multiple tasks and prioritise competing demands. You could mention tools or methods you use to stay organised, especially when working with systems like Maximo or Excel.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult client or managing an urgent request. Practise your responses to these scenarios, focusing on your analytical and methodical approach to problem-solving. This will show that you can remain calm and effective under pressure.
