At a Glance
- Tasks: Coordinate night services, manage client communications, and ensure top-notch service standards.
- Company: Join ISS, a leader in operational excellence and customer service.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Embrace equal opportunities and grow your career with us.
- Why this job: Be the backbone of our night operations and make a real difference for clients.
- Qualifications: Strong organisational skills, customer service focus, and experience with KPIs and SLAs.
The predicted salary is between 30000 - 40000 € per year.
ISS is seeking an Out of Hours Night Service Co-ordinator to join our Operational Service Centre in Stoke-on-Trent. The role involves coordinating between operational teams, handling client communications, and ensuring high service standards through effective administration.
The ideal candidate will have strong organisational and communication skills, focus on customer service, and experience with KPIs and SLAs. A proactive, detailed-oriented approach is essential.
ISS embraces equal opportunities for all applicants.
Night Service & Client Support Coordinator in Stoke-on-Trent employer: ISS
At ISS, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and communication. Our Stoke-on-Trent location provides a dynamic environment where employees can thrive, with ample opportunities for professional growth and development. We are committed to fostering a diverse workplace and ensuring our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Night Service & Client Support Coordinator in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at ISS or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to client support and service coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your proactive approach and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ISS.
We think you need these skills to ace Night Service & Client Support Coordinator in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Organisational Skills:When you're writing your application, make sure to highlight your organisational skills. We want to see how you can juggle multiple tasks and keep everything running smoothly, just like you'll need to do in the Night Service role.
Communicate Clearly:Since this role involves a lot of client communication, it's super important to demonstrate your communication skills. Use clear and concise language in your application to show us that you can convey information effectively.
Focus on Customer Service:We love candidates who put customer service at the forefront. Share examples from your past experiences where you've gone above and beyond for clients, as this will resonate well with our values at ISS.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Service & Client Support Coordinator position. We can't wait to hear from you!
How to prepare for a job interview at ISS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Service & Client Support Coordinator. Familiarise yourself with the key aspects of coordinating between operational teams and handling client communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured high service standards, as this will highlight your suitability for the position.
✨Emphasise Customer Service Experience
Customer service is at the heart of this role, so be prepared to share specific instances where you've gone above and beyond for clients. Discuss how you handled challenging situations and maintained a positive relationship with customers, as this will showcase your proactive and detail-oriented approach.
✨Familiarise Yourself with KPIs and SLAs
Understanding Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) is crucial for this position. Brush up on what these terms mean and think of examples where you've worked with them in the past. This will demonstrate your ability to meet and exceed service standards, which is essential for success in this role.
