At a Glance
- Tasks: Lead a dynamic team to achieve KPIs and enhance service delivery.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Exciting career growth, inclusive culture, and commitment to corporate responsibility.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in team leadership and operational support is essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a confident leader who can set clear direction, motivate a team, and ensure all service levels and KPIs are met. The role is responsible for overseeing time and attendance processes, accurate data management and ensuring that frontline placemakers are supported throughout their employment. Working closely with operational managers and internal teams, the Team Leader maintains compliance, supports process improvements, and drives effective service outcomes.
Key Responsibilities
- Lead and support the operational support team to deliver KPIs, SLAs, and business targets.
- Oversee accurate management of placemaker data, including onboarding documentation, time & attendance, pay rates, overtime, absence and timesheet processing.
- Maintain accurate systems, trackers and reporting to support operational planning and performance monitoring.
- Build and maintain strong working relationships with operational managers, internal support teams, suppliers and external partners.
- Manage team performance through coaching, training, audits and observation.
- Support induction and ongoing development of team members to ensure high service standards.
- Ensure all processes are followed in line with company policies, service level agreements and compliance requirements.
- Identify opportunities for service improvements and support change initiatives across operational support functions.
Professional and Personal Competencies/Qualifications
- Experience in a Team Leader, supervisory or senior operational support role, ideally within a shared services or service delivery environment.
- Skilled in leading, motivating and developing teams to achieve strong performance.
- Comfortable working in a fast-paced operational setting with competing priorities, deadlines and SLAs.
- Proven track record of delivering against KPIs, SLAs and operational targets.
- Experience overseeing administrative or operational support processes, particularly those involving data management.
- Confident handling service issues, escalations and complaints.
- Experience supporting change initiatives or process improvements.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Team Leader – OOH Placemaker Services in Stafford employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people above all. Our inclusive work culture fosters personal and professional growth, offering employees the chance to develop their skills while making a meaningful impact in diverse environments. With a commitment to corporate responsibility and a focus on high standards, we provide a supportive atmosphere where every team member can thrive and contribute to our mission of connecting people and places.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader – OOH Placemaker Services in Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Leader role, and who knows? They might just have the perfect opportunity waiting for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and team management. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've met KPIs and improved processes in your previous roles. Numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Leader – OOH Placemaker Services in Stafford
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading and motivating teams. We want to see how you've successfully managed people in the past, so share specific examples that demonstrate your ability to drive performance and meet KPIs.
Be Data Savvy:Since the role involves accurate data management, it’s crucial to showcase your skills in this area. Talk about your experience with data handling, time and attendance processes, and any systems you’ve used to maintain compliance and track performance.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the posting to show that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at ISS!
How to prepare for a job interview at ISS
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) relevant to the Team Leader role. Be ready to discuss how you've successfully met or exceeded KPIs in your previous positions, as this will show your potential employer that you can deliver results.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where your leadership made a difference, and be ready to share these stories. This will help demonstrate your ability to lead and support the operational support team effectively.
✨Familiarise Yourself with Compliance
Since compliance is a big part of the role, brush up on relevant policies and procedures. Be prepared to discuss how you've ensured compliance in previous roles, and think about any challenges you faced and how you overcame them. This shows you're proactive and detail-oriented.
✨Build Relationships
Think about how you’ve built strong working relationships in the past, whether with internal teams or external partners. Be ready to share examples of how these relationships have led to successful outcomes. This will highlight your interpersonal skills, which are crucial for this position.
