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- Tasks: Monitor alarms, manage service tickets, and ensure operational continuity in a dynamic environment.
- Company: Join ISS, a leading workplace and facility management company with a people-first approach.
- Benefits: Exciting career opportunities, inclusive culture, and a chance to make a real difference.
- Why this job: Be part of a team that connects people and places, enhancing user experiences every day.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude are essential.
- Other info: Diverse and inclusive workplace committed to personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Working as part of a 24/7 facilities support team, you will play a vital role in ensuring operational continuity by handling alarm escalations, managing service tickets, and maintaining accurate records for analysis and client reporting.
Key Responsibilities
- Monitor and track client alarm systems (SCADA, BMS, Biosense, etc.), ensuring timely responses to alerts.
- Raise and manage work tickets, coordinating engineer callouts and following through to completion.
- Implement and support global processes and reporting for alarm management.
- Coordinate with Power & Environment teams to manage alarm escalations and ensure resolution.
- Ensure work orders meet SLAs and priority response times.
- Provide accurate data and reports for internal analysis and client updates.
- Support CAFM system updates, compliance tracking, and general administration.
- Respond to ad-hoc requests and assist with surveys, reporting, and documentation.
Professional and Personal Competencies/Qualifications
- Strong oral and written communication skills.
- Excellent attention to detail, with the ability to prioritise and multitask under pressure.
- Analytical and results-oriented approach with strong problem-solving skills.
- Customer-focused with a proactive and flexible attitude.
- Competent with computers, including Word, Excel, Outlook, and data systems.
- Administrative background within facilities or operations preferred.
- Experience with Maximo or similar CAFM systems desirable but not essential.
- Self-motivated, adaptable, and comfortable working both days and nights.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Service Management Specialist in Stafford employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Specialist in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field, especially those who work at ISS. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the key responsibilities of a Service Management Specialist. Brush up on your knowledge of alarm systems and ticket management, so you can impress them with your expertise.
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've tackled challenges in the past, especially in high-pressure situations. This will demonstrate your analytical and results-oriented approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the ISS team and making a difference.
We think you need these skills to ace Service Management Specialist in Stafford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Management Specialist role. Highlight your relevant experience with alarm systems and service ticket management, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since strong communication is key in this role, use clear and concise language in your application. We want to see how well you can articulate your thoughts, so don’t hold back on showcasing your writing skills!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we value accuracy and precision. This is especially important given the analytical nature of the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at ISS
✨Know Your Systems
Familiarise yourself with the alarm systems mentioned in the job description, like SCADA and BMS. Being able to discuss how these systems work and their importance in operational continuity will show your technical knowledge and readiness for the role.
✨Showcase Your Communication Skills
Since strong oral and written communication skills are crucial, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations where clarity was key.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you successfully resolved issues or managed escalations. Highlight your analytical approach and how you prioritised tasks to meet SLAs, as this aligns perfectly with the responsibilities of a Service Management Specialist.
✨Be Ready for Scenario Questions
Prepare for potential scenario-based questions that test your ability to handle alarm escalations or manage service tickets. Practising these scenarios will help you think on your feet and demonstrate your proactive attitude during the interview.
