At a Glance
- Tasks: Lead a team to enhance customer relationships and drive sustainable growth in healthcare.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Competitive salary, travel allowance, and opportunities for personal development.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Proven leadership experience and strong customer relationship management skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Regional Director (KAPD) is responsible for leading the development and performance of the region across customer relationships, service delivery, business performance, safety, people engagement, and sustainable growth. Working within the framework of the Reimagining Healthcare Strategy (RHS), the role supports the NHS 10-Year Plan by ensuring high-quality, customer-focused service delivery and strategic account development.
Key Responsibilities
- Lead a portfolio of Key Account Managers, Key Account Directors, and/or Key Account Portfolio Managers, ensuring full ownership of customer accountabilities, including leadership of people, operational delivery, and financial performance (P&L).
- Maintain strategic customer focus by ensuring customer information is accurately structured, accessible, and maintained within CRM systems and other ISS business tools, with visibility across the portfolio.
- Lead, mandate, and monitor the effective use of the ISS Account Development Process and associated account plans across the region.
- Support teams in translating customer insights and business intelligence into relevant service propositions and solutions.
- Drive and monitor continuous stakeholder engagement to ensure alignment between customer stakeholders and internal teams, using the account development plan as the central focus.
- Promote high levels of engagement through clear, tangible, and consistent communication across all teams.
- Ensure compliance with all safety, governance, and operational standards within critical healthcare environments.
- Contribute to the ongoing growth and strategic direction of the Healthcare segment across the region.
Professional and Personal Competencies/Qualifications
- Proven experience leading senior managers / leaders (not just teams), with accountability for performance through others.
- Hard FM experience OR PFI experience (one is mandatory).
- Background in FM, service-led, or supplier-managed environments.
- Experience operating within a large, complex matrix organisation, balancing multiple stakeholder expectations and central support functions.
- Several years’ experience in customer relationship management, including sales and/or consultancy-led engagement.
- Strong experience in budgeting, financial management, reporting and performance management.
- Demonstrable experience managing SLAs, KPIs and service performance frameworks.
- Confident and experienced MS Office user (reporting, analysis, presentations).
- Must hold full UK driving licence - travel to client sites 3 days per week (car/car allowance provided).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Regional Director (KAPD) in Stafford employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that places people at the heart of everything we do. As a Regional Director (KAPD), you will thrive in a dynamic environment that fosters professional growth, encourages innovative thinking, and promotes a culture of inclusivity and diversity. With a commitment to corporate responsibility and a focus on employee development, ISS offers a rewarding career path where you can make a meaningful impact while enjoying competitive benefits and a supportive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Director (KAPD) in Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt for a Regional Director role, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and how they align with the NHS 10-Year Plan. This will help you tailor your responses and show that you’re genuinely interested in being part of ISS.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience leading teams and managing customer relationships. Highlight your hard FM or PFI experience and how it can benefit ISS. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our diverse and inclusive team at ISS.
We think you need these skills to ace Regional Director (KAPD) in Stafford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading teams and managing customer relationships. We want to see how your background aligns with the Regional Director role, so don’t hold back on showcasing your relevant skills!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and engage stakeholders. Use numbers and examples to illustrate your impact – we love a good success story!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key messages shine through. Remember, less is often more when it comes to written applications!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at ISS
✨Know Your Numbers
As a Regional Director, you'll need to demonstrate your financial acumen. Brush up on your budgeting and performance management skills. Be ready to discuss specific examples of how you've managed P&L in previous roles and the impact it had on your team's success.
✨Showcase Your Leadership Style
This role requires leading senior managers and teams. Prepare to share your leadership philosophy and provide examples of how you've engaged and motivated teams in complex environments. Highlight any experience you have in managing SLAs and KPIs to showcase your ability to drive performance.
✨Customer-Centric Mindset
Since the role focuses heavily on customer relationships, come prepared with insights into how you've successfully built and maintained strategic partnerships. Discuss how you've translated customer insights into actionable service propositions that align with business goals.
✨Communicate Clearly and Confidently
Effective communication is key in this position. Practice articulating your thoughts clearly, especially when discussing stakeholder engagement strategies. Use examples from your past experiences to illustrate how you've fostered collaboration between internal teams and external clients.
